Amy Diallo Sow
Rochester,MN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Office Cleaner
D& M INDUSTRIAL cleaning
Rochester, MN
12.2022 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Washed walls to remove dirt and smudges.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Adhered to company policies regarding use of cleaning products and proper disposal of hazardous materials.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Customer Care Representative
AD call center service
Dakar , Senegal
02.2020 - 01.2021
- Company Overview: Dakar Sénégal
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- Dakar Sénégal
Customer Service Agent
Philip Morris International Inc.
Rochester, USA
06.2018 - 01.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Mentored junior team members and managed employee relationships.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Created reports detailing customer interactions for management review.
Education
Associate of Science - Marketing Communication
IMC Institut De Management Et De Communication
Dakar, Senegal07.2021
Skills
- Excellent Attention to Detail
- Customer Retention Strategies
- Computer Proficiency
- Social Media Platforms
- Health Standards Compliance
- Guest Service and Support
- Critical Thinking
- Public Relations
- Teamwork and Collaboration
- Bilingual
- Product knowledge
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Excellent communication
- Organizational skills
Languages
- French
- English,Bilingual
Timeline
Office Cleaner
D& M INDUSTRIAL cleaning
12.2022 - 06.2024
Customer Care Representative
AD call center service
02.2020 - 01.2021
Customer Service Agent
Philip Morris International Inc.
06.2018 - 01.2020
Associate of Science - Marketing Communication
IMC Institut De Management Et De Communication
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