Amy Diaz
Escondido,California
Summary
Reliable Medical Support professional with 17 years of experience in a pediatric environment. Expertly assist with office operations and physician support by gathering patient information, scheduling appointments, rooming patients, giving vaccinations, preforming and assisting in procedures, and practicing appropriate bedside manner. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
17
17
years of professional experience
Work History
Medical Assistant 2
Rady Childrens Physican Management Services
10.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Arch Healthcare
10.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Rady Childrens Physician Management Services
10.2006 - 10.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Certificate - Medical Assistant
Kaplan College
Vista, CA10.2006
Skills
- Inventory Management
- Procedure Assistance
- HIPAA Compliance
- Patient-Focused Care
- Payment Collection
- Patient Flow Management
- Medical Terminology
- Indirect Patient Care
- Medical Billing
- Data Entry
- Patient Scheduling
- Medical Office Administration
- Sterile Technique
- Orthopedic Splints
- Medical Billing and Coding
- Equipment Sterilization
- Customer Service
- EMR / EHR
- Diagnostic Procedures
- Simple Dressings
- Compassionate
- Professional Bedside Manner
- Reliable Transportation
- Specimens Collection and Processing
- Electronic Medical Records
- Direct Patient Care
- Lab Equipment Operation
- CPR
Timeline
Medical Assistant
Arch Healthcare
10.2023 - 10.2023
Medical Assistant 2
Rady Childrens Physican Management Services
10.2014 - Current
Medical Assistant
Rady Childrens Physician Management Services
10.2006 - 10.2012
Certificate - Medical Assistant
Kaplan College
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