Amy DiBono
West Chester,PA
Summary
A dynamic professional with a proven track record at Rite Aid, I excel in customer service and problem-solving, ensuring high customer satisfaction. Skilled in employee training and adept at handling high-stress situations, my positive attitude and quick learning abilities have consistently enhanced business operations and team efficiency.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Delivery Driver
Shipt
01.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shift Supervisor
Rite Aid
09.2020 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Delivery Driver
Shop Rite Food Market
04.2020 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Hairstylist
Big League Haircuts
06.2017 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Cashier Manager
Rite Aid
04.2013 - 06.2017
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Hairstylist
Hair Cuttery
02.2001 - 12.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairstylist
Salon Xquisite
01.2012 - 02.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Sales Associate
Estee Lauder/Strawbridges
03.1998 - 01.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Claims Processor
Cigna
10.1996 - 10.1998
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Customer Service Representative
QVC Customer Service
06.1989 - 10.1996
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Cosmetology License - Cosmetology
Venus Beauty Academy
Sharon Hill, PA07-2001
No Degree - Business Administration And Management
Delaware County Community College
Media, PA06-1993
High School Diploma -
West Chester East High School
West Chester, PA06-1991
Skills
- Customer service
- Positive attitude
- Employee training
- Quick learner
- Store opening and closing
- Problem-solving skills
- Call center experience
- Customer assistance
Accomplishments
- Achieved 50% of sales quote.
- Trained and mentored 6 employees.
- Completed manager training program.
- Promoted to Shift Supervisor after couple years only in a for exceptional performance.
Certification
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
Timeline
Cashier
Dollar Tree
05.2024 - Current
Delivery Driver
Shipt
01.2021 - 01.2022
Shift Supervisor
Rite Aid
09.2020 - 01.2021
Delivery Driver
Shop Rite Food Market
04.2020 - 09.2020
Hairstylist
Big League Haircuts
06.2017 - 03.2020
Cashier Manager
Rite Aid
04.2013 - 06.2017
Hairstylist
Salon Xquisite
01.2012 - 02.2014
Hairstylist
Hair Cuttery
02.2001 - 12.2014
Sales Associate
Estee Lauder/Strawbridges
03.1998 - 01.2001
Claims Processor
Cigna
10.1996 - 10.1998
Customer Service Representative
QVC Customer Service
06.1989 - 10.1996
Cosmetology License - Cosmetology
Venus Beauty Academy
No Degree - Business Administration And Management
Delaware County Community College
High School Diploma -
West Chester East High School