Amy Dickey
Dayton,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly knowledgeable in most aspects of business and quality departments. Quick Learner and very computer savvy. Experienced with remote work. Completely Distraction free remote work environment setup and ready to go.
Overview
24
24
years of professional experience
Work History
Quality Assurance Manager
Cross-Check Aviation
12.2021 - 06.2023
- Executed implementation of updating outdated quality management system to promote productivity and efficiency
- Transferred all data from Microsoft Access (SQL Backend), Word, Excel, and PDF documents to QT9 ensuring all records were archived and maintained to interested party specifications while maintaining ISO9001:2015, AS9110C, and FAA compliance
- Performed root cause analysis to identify and resolve quality issues and defects
- Facilitated and led semi-annual Management Review Meetings
- Participated in all regular management meetings and presented any updates to upper management on needed improvements
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards by restructuring old processes, procedures, and manuals to reflect continual improvement
- Insured all areas were to internal and external party standards of safety
- Ensured all employees were current in training and tested on any new policies. Performed training if not current
- Managed all internal and external audit duties including communication with government and other regulatory agencies
- Created and maintained quality management systems to align with industry standards
- Collaborated with cross-functional teams to develop and implement process and system improvements
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
- Monitored staff organization and suggested improvements to daily functionality
- Investigated customer complaints and performed corrective actions to resolve quality issues
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards
- Conducted risk assessments to identify and mitigate potential quality issues
- Determined quality department standards, practices, and procedures
- Applied coaching techniques and tools to support managers and team members in improving performance
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
Quality Control Technician
Carboline
01.2015 - 12.2021
- Verified material compliance with supplier and owner specifications. Collected and analyzed laboratory testing data on raw materials and completed work. Completed accurate batch reports and calculated variations in batch sizes, proper attributes, standards, and other required formula-specific data.
- Managed production sampling for full product line, tests, and retrospective reviews. Handled ongoing testing, troubleshooting, and calibration of product and systems.
- Coordinated daily activities, data entry tasks, routine checks, and regular sampling. Provided feedback to production team members and managers to eliminate future quality control issues. Assisted supervisors with resolving quality control issues, tracking quality trends, and implementing improvement plans.
- Authored detailed technical reports and documentation.
Overnight Stocker and Receiver
Amazon Fulfillment Center
06.2014 - 12.2014
- Received boxes off line from incoming trucks and enter SKUs into computer system then placed items on carts to be routed to stockers
- Used handheld computer to scan individual items then enter quantity and location into system
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and fast-paced environment
- Organized and detail-oriented with strong work ethic
- Maintained productivity numbers above 95% at all times
Paint Department Supervisor
Home Depot
04.2012 - 05.2014
- Turned senior management directives into actionable policies for front-line associates
- Maintained attractive, well-organized displays with regular resets.
- Completed inventory cycle counts and audits to maintain accurate records.
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Worked alongside associates to consistently accomplish daily team goals
- Included training to capitalize on sales and service opportunities with proactive approaches.
Business Owner/Operator
JA Designs
01.2001 - 08.2012
- Increased business by 10-30% per year pre-recession.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
Owner
All-Points Bookkeeping
01.1999 - 01.2001
- Controlled day-to-day operations, including setting schedules and managing contracts
- Delivered consistent service to develop customer base.
- Contacted existing and prospective clients to increase new and repeat business.
- Handled administrative requirements involving records management, legal compliance and tax submissions
- Checked business accounting records regularly to identify and resolve problems.
- Founded and managed bookkeeping business, growing revenue to $20k in first year
Education
No Degree - Business
Morrison University
06.1995
GED -
Washoe Innovation High School
Reno, NV01.1994
No Degree - General Studies
Sparks High School
Sparks, NV11.1993
No Degree - General Studies
Earl Wooster High School
Reno, NV06.1992
Skills
- QA documentation
- Audit coordination
- Regulatory compliance
- Personnel training
- Performance metrics
- Quality testing
- Continuous improvement
- Quickbooks
Timeline
Quality Assurance Manager
Cross-Check Aviation
12.2021 - 06.2023
Quality Control Technician
Carboline
01.2015 - 12.2021
Overnight Stocker and Receiver
Amazon Fulfillment Center
06.2014 - 12.2014
Paint Department Supervisor
Home Depot
04.2012 - 05.2014
Business Owner/Operator
JA Designs
01.2001 - 08.2012
Owner
All-Points Bookkeeping
01.1999 - 01.2001
No Degree - Business
Morrison University
GED -
Washoe Innovation High School
No Degree - General Studies
Sparks High School
No Degree - General Studies
Earl Wooster High School
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