Amy Diggs
Saint Joseph,MO
Summary
Reliable warehouse professional with excellent multi-tasking and decision making skills. Adept and maintaining productivity and accuracy in fast-paced and high-stress work environment. Offering aptitude for basic math and several years of related experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable sorter with relevant experience in warehouse operations and product categorization. Possesses strong organizational skills, ability to work under pressure, and commitment to maintaining workplace efficiency. Known for improving sorting processes and contributing significantly to team productivity.
Resourceful Motel Manager known for high productivity and efficient task completion. Specialize in effective team leadership, operational management, and customer service excellence. Excel in conflict resolution, time management, and budgeting to ensure smooth operations and guest satisfaction. Utilize strong communication skills to foster positive relationships with guests and staff, driving business success through attentive service and operational efficiency.
Overview
20
20
years of professional experience
Work History
Sorter
Thriftworld
Saint Joseph, MO
11.2024 - Current
- Noted changes during testing in project documentation.
- Trained new employees on proper sorting techniques and procedures.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Kept work area clean and organized at all times.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Adapted quickly to new sorting technologies and methodologies introduced by the company.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Inspected items for defects and quality assurance before sorting.
- Sorted and categorized items according to size, type, and condition.
Motel Manager
Capri Motel
Wathena, Kansas
08.2022 - 01.2024
- Scheduled space or equipment for special programs, meetings and conferences.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Ensured compliance with all local, state, and federal laws and regulations.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Ensured compliance with local health codes by conducting periodic inspections.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled guest complaints and offered complimentary services for hardship cases.
- Designed new programs that would improve overall efficiency within the organization.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
- Maintained inventory levels for supplies needed in the motel operations.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
- Performed daily cash reconciliations in accordance with established accounting procedures.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Made recommendations for salary and wage increases based on performance reviews.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Reviewed financial records such as income statements, balance sheets and tax returns.
- Oversaw reservations received from direct calls and provided room availability information.
- Assisted guests at check-in, providing information on various services within hotel.
- Offered guests beverages and refreshments upon check-in.
- Issued room keys and escort instructions to bellhops.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
Line Worker
BMS Logistics
Saint Joseph , MO
11.2019 - 05.2020
- Used daily system logs to document production information, discussing issues with management.
- Labeled finished products with appropriate information such as serial numbers or barcodes.
- Examined final products for conformance with quality and design standards.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Used established assembly instructions to complete jobs.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Packed finished goods into correct packages or boxes.
- Identified defective products, removed them from the production line, and documented details of defect.
- Followed safety protocols while operating heavy machinery on the production line.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Assisted in the assembly of products on the production line.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Produced quality products by palletizing, packaging and assembling finished items.
- Worked effectively in team environments to make the workplace more productive.
School Bus Driver
Durham School Bus Services
Savannah, Missouri
07.2015 - 01.2018
- Communicated effectively with parents regarding student transportation issues.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Reported inappropriate and disruptive student behaviors to school administration.
- Read maps and followed written or verbal driving directions.
- Provided safe and reliable school bus transportation service on fixed routes.
- Developed positive relationships with students through friendly interactions.
- Managed time efficiently so that routes are completed within allotted timespan.
- Regulated environmental controls for student comfort.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Ensured compliance with state and federal transportation regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Learned and followed school transportation procedures.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Ensured safety of students by following all traffic laws and regulations.
- Complied with local traffic regulations and safety requirements for bus operation.
- Transported students and teachers on school activity trips while exercising responsible leadership.
In Home Health Care
Meril in home health care
Saint Joseph, Missouri
08.2017 - 12.2017
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Prepared meals and snacks to meet individual nutritional requirements.
- Cared for disabled children or children with sick or disabled parents.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted with client personal care needs to foster independence and well-being.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained clean and well-organized environment for client happiness and safety.
Painter
Saint Joseph School District
Saint Joseph, Missouri
05.2012 - 08.2014
- Removed pictures, door knobs or electric switch covers prior to painting.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Erected scaffolding or swing gates or set up ladders to work above ground level.
- Prepared surfaces by washing, scraping, sanding, and patching holes.
- Repaired cracks in drywall prior to painting or wallpapering rooms.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Performed minor repairs, such as caulking windowsills, before painting them.
- Used ladders and scaffolds to reach high walls and ceilings.
- Smoothed surfaces using sandpaper, scrapers or sanding machines.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Filled cracks, holes or joints using caulking guns or putty knives.
- Cleaned up job sites after completion of projects.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Sanded woodwork prior to staining or painting.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Nutrition Assistant
Saint Joseph School District
Saint Joseph, Missouri
08.2009 - 09.2011
- Referred patients to other relevant services to foster continuity of care.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Prepared meals by following recipes and determining group food quantities.
- Attended staff meetings to discuss current trends in nutrition care and patient satisfaction ratings.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Bartender
Big Shots bar
Saint Joseph, MO
03.2008 - 08.2010
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted frequent visitors by name and explained new promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Collected and organized daily till totals and tips.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed day-to-day duties accurately and efficiently.
Cook
Kings family restaurant
Savannah, Missouri
10.2005 - 02.2008
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Replenished food items from inventory and rotated ingredients.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Set up work stations prior to opening to minimize prep time.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Grilled and deep fried various foods from meats to potatoes.
- Adhered to food safety standards when storing and preparing foods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Managed portion control using correct utensils during preparation and plating.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Requested supplies and equipment orders, explaining needs to managers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Monitored stock levels of food items and ordered more when necessary.
- Organized storage areas for efficient usage of space.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Ordered supplies as needed for the kitchen.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces and salads.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Received and stored food and supplies.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Laundry Attendant
East side laundry
Saint Joseph, MO
07.2004 - 05.2005
- Loaded carts with clean linen to transport to designated storage areas.
- Applied necessary chemicals to neutralize effects of solvents.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Took payment for completed services and issued receipts with cash register or POS system.
- Folded dried articles neatly.
- Inspected laundry for damage or stains to repair or pre-treat.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Provided excellent customer service at all times.
- Mixed bleaching agents with hot water in vats to soak material.
- Separated whites from colors during the sorting process.
- Ensured that all wash loads are balanced before starting the cycle.
- Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Hung curtains, drapes and pants on stretch frames to properly dry.
- Kept work area neat, clean and organized at all times.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Transported laundry in carts and sorted dirty items by load type.
- Removed lint from dryer screens after each load.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Assisted customers with their inquiries regarding laundry services.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Excelsior Springs Technical High-school
Excelsior Springs, MO05-2004
Pantry And Station Cook Certified - Culinary Arts
Job Corps
Excelsior Springs05-2004
Skills
- Sorting techniques
- Quality assurance inspection
- Documentation management
- Defect identification
- Time management
- Inventory management
- Customer service
- Occupancy optimization
- Team collaboration
- Effective communication
- Employee training
- Problem solving
- Attention to detail
- Packaging
- Product sorting
- Reading comprehension
- Warehouse safety
- Records maintenance
- Damaged goods handling
- Package loading
- Merchandise packaging
- Workflow management
- Reliability and punctuality
- Time management abilities
- Communication skills
Timeline
Sorter
Thriftworld
11.2024 - Current
Motel Manager
Capri Motel
08.2022 - 01.2024
Line Worker
BMS Logistics
11.2019 - 05.2020
In Home Health Care
Meril in home health care
08.2017 - 12.2017
School Bus Driver
Durham School Bus Services
07.2015 - 01.2018
Painter
Saint Joseph School District
05.2012 - 08.2014
Nutrition Assistant
Saint Joseph School District
08.2009 - 09.2011
Bartender
Big Shots bar
03.2008 - 08.2010
Cook
Kings family restaurant
10.2005 - 02.2008
Laundry Attendant
East side laundry
07.2004 - 05.2005
High School Diploma -
Excelsior Springs Technical High-school
Pantry And Station Cook Certified - Culinary Arts
Job Corps