Amy Dillon

Clinical Nurse Educator- 76 Military and civilian staff members. Coordinated educational opportunities to increase knowledge, skills, and abilities spanning over 3000 hours of didactic, virtual, in-service, and in person trainings.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Charge Nurse- 26 bed unit with average of 22 patients and 10 staff members. Maintained the daily coordination of inpatient mental health care for the busiest inpatient unit in the Navy.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Organized and managed care of patients undergoing various therapies and procedures.

Nurse Residency Program- Coordinated the travel and onboarding process for incoming Registered Nurses transitioning to the Navy Medical Center. Ensured a robust orientation program introducing various specialty areas and coordinated open assignments to incoming staff members.

Medical Enlisted Commissioning Program- Monitored progress of enlisted sailors seeking a Naval Officer Commission upon successful completion of individual education programs. Liaised between sailors, educational institutions, and Navy requirements during their programs.

Duty Under Instruction Program- Liaised between commissioned sailors throughout their graduate educational programs, ensuring all military requirements continued to be met without interruption to the educational program.

Staff Nurse for 6-bed unit, encompassing newborn to end of life intensive care.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.