Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY DIOLALLEVI

Summary

OBJECTIVE Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly and outgoing with 28 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Polite and professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of suppressing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

27
27
years of professional experience

Work History

Porter/cleaner

Self Employed Services
01.2014 - Current
  • Adhered to company safety regulations and OSHA requirements. Performed cleaning and maintenance duties as directed. Completed sweeping, mopping, and window-cleaning. Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals. Identified repair needs and major maintenance concerns, and escalated issues to management. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Used vacuum and shampoos to clean carpeted areas in offices, lobbies, and corridors. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and Toilet’s.

COURIER/CSA

FEDEX EXPRESS-
06.2022 - 08.2024
  • Loading and off-loading shipping containers, assisting customers with shipping, home and commercial deliveries, vehicle pre and post checks.

Transportation Bus Driver

SOUTH HUNTINGTON SCHOOL
10.2018 - 10.2021
  • Transportation for children to and from school and home Re trip/ post trips Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria. Maintained NY driver's license to enable legal operation of school buses for student transport, field trips and other purposes. Recorded bus route and made notes for substitute drivers. Held special assemblies to explain rules and emergency bus procedures to students. Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness. Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.

Custodian

Suffolk County Public Works
07.2017 - 03.2019
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Checked in and stocked inventory throughout facility. Kept building spaces premises clean inside and outside. Completed routine floor stripping, sealing, and finishing. Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting. Supervised supplies in inventory and submitted reorder requests. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and toilets. Used vacuum and shampoos to clean carpeted areas in offices, lobbies, and corridors. Responded immediately to calls from personnel to clean up spills and wet floors. Identified repair needs and major maintenance concerns, and escalated issues to management. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Maintained floor cleaning and waxing equipment.

Customer Service Representative

U.S. Navy Hotel
12.2006 - 05.2007
  • Reservation Offered advice and assistance to customers, paying attention to special needs or wants. Provided information regarding charge accounts and loyalty programs. Collected customer feedback and made process changes to exceed customer satisfaction goals. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Provided ongoing guest service. Welcomed each new arrival pleasantly and confirmed reservations and identification. Collected room deposits, fees, and payments. Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift. Prepared weekly employee work schedules for team members. Oversaw fast-paced front desk operations and guests' needs at busy facility. Updated customer accounts with add-on room charges, minibar use and room service bills. Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Mortgage Processor

Carolyn Blake Inc
07.2004 - 03.2006
  • Set up and completed loan submission packages. Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process. Handled any conditions sent from underwriting departments. Communicated with originator and applicant concerning progress of loan file

Bus Driver

Poway School District
07.2004 - 03.2006
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record. Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations. Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism. Maintained CA driver's license to enable legal operation of school buses for student transport, field trips and other purposes. Conducted pre-trip inspections of bus for safe operation.

Non-certified Vet Tech

Kingsbay Animal Hospital
01.1999 - 01.2002
  • Assisted in surgery's, did stool tests, Drew bloods, dentals and appointments Euthanized sick Animals. Administered medications to animals in treatment and documented changes in condition. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors. Completed animals’ examinations and recorded pulse, respiration rate and temperature. Collected, prepared, and labeled samples for laboratory testing, culture and microscopic examination. Collected patient biopsies and blood samples for laboratory analysis. Performed laboratory tasks by developing radiographs and x-ray images and testing blood and bodily fluids. Answered owner animal health questions and advised on best care practices. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Supported animal surgeries by preparing animals, maintaining surgical equipment, and monitoring animal condition after surgery. Assisted senior staff with blood analyses and physical assessments. Restrained animals safely during exams and procedures.

Security Supervisor

Allied Barton Security Services
01.1999 - 01.2001
  • Monitoring gated home complex, closed circuit monitors, answered residential Alarm calls, in charge of a team of 6, time sheets, scheduling work shifts Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Contacted law enforcement in case of unauthorized persons, documents, and materials. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

Education

Diploma -

ROSLYN HIGH SCHOOL
12.1991

Certificate - Phlebotomist

TIA ALLIED HEALTH
Garden City, NY
09-2025

Skills

  • SKILLS & Supply Inventory Management Willingness to Learn Use of Chemical Cleaners
  • ABILITIES Checklists and Recordkeeping Power Equipment Operation Floor Polishing and Buffing Heavy Lifting Surface Sanitizing PPE Safety Emergency Clean-Up OSHA
  • Compliance Assisting customers Delivery issues resolution Responding to Difficult Customers Upbeat
  • Positive Personality, Ms word, Computer social media

Timeline

COURIER/CSA

FEDEX EXPRESS-
06.2022 - 08.2024

Transportation Bus Driver

SOUTH HUNTINGTON SCHOOL
10.2018 - 10.2021

Custodian

Suffolk County Public Works
07.2017 - 03.2019

Porter/cleaner

Self Employed Services
01.2014 - Current

Customer Service Representative

U.S. Navy Hotel
12.2006 - 05.2007

Mortgage Processor

Carolyn Blake Inc
07.2004 - 03.2006

Bus Driver

Poway School District
07.2004 - 03.2006

Non-certified Vet Tech

Kingsbay Animal Hospital
01.1999 - 01.2002

Security Supervisor

Allied Barton Security Services
01.1999 - 01.2001

Diploma -

ROSLYN HIGH SCHOOL

Certificate - Phlebotomist

TIA ALLIED HEALTH
AMY DIOLALLEVI