Amy Dionne

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
• Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
• Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
• Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
• Reduced food waste with careful ingredient measurement and proper storage techniques.
• Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
• Operated manual and electric appliances to peel, slice, and trim food.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Brewed coffee and tea
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Proved successful working within tight deadlines and a fast-paced environment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

same duties as listed on previous Bagels Plus experience

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
• Increased overall store sales through effective marketing strategies and promotional campaigns.
• Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
• Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
• Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Monitored and maintained clean working areas and cooking surfaces.
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
• Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.

• Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
• Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
• Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
• Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Trained new staff members on company policies and procedures.
• Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
• Conducted regular quality checks on food and beverage items, maintaining high standards of service.
• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Maintained a high level of sanitation and cleanliness in the kitchen area by strictly adhering to health department guidelines and conducting regular inspections.
• Optimized nutrition levels within meal options by working closely with dietitians to ensure balanced nutrient profiles for each dish served.
• Kept abreast of industry trends in senior care dining services by attending workshops, conferences, and networking events regularly.
• Cultivated strong relationships with local farmers to obtain the freshest ingredients possible while supporting community agriculture initiatives.
• Demonstrated culinary creativity by designing themed menus for special occasions that delighted both residents and their families alike.
• Ensured timely preparation of meals while maintaining consistent quality standards through proper scheduling and delegation of tasks among kitchen staff members.
• Supported the overall well-being of residents through attention to detail in food presentation techniques that stimulated appetites while promoting dignity during mealtimes.
• Collaborated with nursing staff to develop specialized meal plans for residents with specific dietary restrictions or allergies.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Discarded outdated food products and maintained waste disposal procedures.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Prepared and presented food in compliance with health and safety guidelines.
• Restocked and rotated stock in display case to mitigate stock loss.
• Operated manual and electric appliances to peel, slice, and trim food.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Trained team members to prepare sandwiches and other items according to instructions.
• Shared information with customers about menu items, preparation methods, and ingredients.

• Contributed to a positive team environment through effective communication and collaboration with coworkers.
• Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
• Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
• Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
• Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
• Showcased attention to detail when folding finished laundry items, ensuring a professional appearance for customer pickup.
• Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
• Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
• Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
• Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
• Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
• Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.
• Reduced wait times for customers by efficiently handling large volumes of laundered items during peak hours.