Amy DiPasquale
Perth Amboy
Summary
Professional with strong leadership skills and strategic thinking, prepared for a senior management role. Offering over 15 years of experience in driving organizational success through effective team collaboration and adaptive problem-solving. Strong focus on achieving results, stakeholder management, and operational excellence. Skilled in strategic planning, project management, and communication, with a reputation for reliability and flexibility in changing environments.
Overview
18
18
years of professional experience
Work History
Chief of Finances/Chief of Staff
ReelStyle
01.2022 - Current
- Manage all financial accounts (write checks, pay expenses, complete bank transfers).
- Run payroll
- Fulfill inventory purchases
- Process client orders
- Write client contracts/proposals
- Run team meetings
- Oversee team schedules/performance
Executive Assistant
Technology Visionaries
01.2021 - 01.2022
- Address the business and personal needs of the Company CEO.
- Assist with operational management, bookkeeping, marketing, sales, and project-related needs.
- Oversee goals and deadlines.
- Organize efforts to maximize efficiency and productivity.
- Assist with scheduling needs for clients and internal staff.
- Provide basic troubleshooting efforts with clients who need technical support.
Operations Manager
OneStepRide TSP Inc.
01.2019 - 01.2020
- Responsible for recruiting, managing, and training the customer service staff.
- Manage and participate in customer service duties revolving around coordination, problem-solving, retention, and upselling, including all communication processes between customers, vendors, in-house staff, and third parties as related to receiving and releasing child passengers.
- Responsible for recruiting, managing, and training of contracted independent driver fleet.
- Oversee all driver duties such as routing, on-time arrival to pick up passengers, and all logistics on transportation.
- Process payroll/oversee all employee relations concerns.
Home Delivery and Appliance Installation Escalation Assistant Manager
Best Buy
01.2015 - 01.2019
- Responsible for a team of nearly 100 Agents.
- Work remotely with various business partners (expanded to a national team; 5 locations in the U.S.).
- Create/maintain staff schedules.
- Partner with HR to resolve any employee relations concerns.
- Ensure call performance metrics are met; average speed to answer, handle time, plus all company KPI’s
- Complete yearly appraisals.
- Conducted/ran weekly team meetings.
- Provide in-the-moment coaching for behavior/performance metrics.
- Assist escalated clients by providing resolutions.
- Oversee logistics for delivery and installation orders created in Best Buy locations across the country.
In Home Repair Supervisor
Geek Squad - Best Buy
01.2014 - 01.2015
- Responsible for a team of 30 Agents.
- Make sure Agents are assisting clients by completing returns/exchanges on defective units.
- Handle any client escalations.
- Ensure call performance metrics are met; average speed to answer, handle time etc.
- Assisted home repair technicians while on the road/in the clients’ homes.
- Conducted/ran weekly team meetings.
- Managed/created schedules.
- Resolve any employee relations concerns.
Customer Service Expert
Best Buy
01.2008 - 01.2014
- Assisted customers with accounts for in-store financing.
- Sold products storewide.
- Sold Geek Squad protection plans/services.
- Responsible for counting/depositing daily store cash earnings.
- Unload stock, replenish shelves, and update store ads/signage.
- Provided base-level IT support to non-technical customers.
Education
Bachelor’s Degree - Family & Child Studies, Family Services, Sociology
Montclair State University
Montclair, NJ01.2012
High school diploma - undefined
Columbia High School
Maplewood, NJ01.2006
Skills
- People leader
- High-level process execution
- Critical/Analytical thinker
- Communication enthusiast
- Skilled problem solver
- Motivated team player
- Customer service expert
- Proficient in Microsoft
- Collaborative mindset
- Skilled decision-making
Timeline
Chief of Finances/Chief of Staff
ReelStyle
01.2022 - Current
Executive Assistant
Technology Visionaries
01.2021 - 01.2022
Operations Manager
OneStepRide TSP Inc.
01.2019 - 01.2020
Home Delivery and Appliance Installation Escalation Assistant Manager
Best Buy
01.2015 - 01.2019
In Home Repair Supervisor
Geek Squad - Best Buy
01.2014 - 01.2015
Customer Service Expert
Best Buy
01.2008 - 01.2014
High school diploma - undefined
Columbia High School
Bachelor’s Degree - Family & Child Studies, Family Services, Sociology
Montclair State University
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