Motivated and personable business professional with a diplomatic and tactful approach when interacting with individuals at all levels. Experienced in handling sensitive and confidential information, consistently delivering accurate and timely results that surpass sales goals and records. Possesses a talent for quickly mastering technology and remains flexible and versatile, maintaining a sense of humor even under pressure. Demonstrates poise and competence, effortlessly transcending cultural differences. Thrives in deadline-driven environments and excels in building strong teams.
Hi, I’m
Amy Dobbs-Garner
Customer Service and Data Entry
Dallas,TX
Summary
Overview
29
years of professional experience
Work History
AAA Texas
Life Insurance and Annuities Specialist
01.2023 - 08.2024
Job overview
- Completed 3-month training
- 250 calls per week to generate new leads
- Interview members to find the right policy for them
- 75% closing ratio
- Exceeded sales goals in my rookie year
- Monitor policies through underwriting
- Constant communication with members via multiple avenues
- Attend weekly meetings and continuing training
- Answered emails and returned calls to answer questions and help with policies
Globe Life Insurance, Liberty National Division
Sales Agent, Supervising Agent, Agency Director
01.2019 - 01.2023
Job overview
- Memorized presentation scripts including over 20 introductions and scripts
- Called and verified 150 new leads per week
- Created routes in SalesForce create 100 new contacts per week
- Established contact with 25 business, throughout the state, per day by personal visitation
- Performed follow up visits in order to reach the decision maker for the business and establish contact
- Presented Worksite Advantage Program to business owners at least 5 times per week
- Enrolled one business per week by performing a review with each employee to discover and fill their life and supplemental insurance needs
- Created relationships with businesses and employees in order to give the best customer service possible
- Answered emails and returned calls to answer questions and help with policies
- Visited current clients yearly to make sure their current needs were met and covered
- 75% closing ratio with both business owners and employees
- Awarded Closer of Quarter 4 in 2019
- Promoted to Supervising Agent within 4 months of start date
- Trained 2 new agents per month with personal coaching and mentoring by driving them in my car and completing my route with my leads
- Awarded Supervising Agent of the year in 2019
- Promoted to Agency Director in January 2021
- Managed office in Denton, TX with up to 4 Supervisors and 20 agents
- Started Facebook recruiting program for the entire agency
- Paid weekly to advertise for new employees
- Contacted each recruit to set up interviews
- Presented company overview weekly to up to 50 new applicants
- Preformed pre and final interviews
- Completed all onboarding and hiring paperwork
- Paid weekly for training of employees
- Created relationships with my owners, fellow management and my team
- Attended multiple training sessions
- Surpassed weekly sales goals
- Earned two company paid vacations
Carrington Mortgage Services
Senior Foreclosure Litigation Analyst Paralegal
01.2017 - 01.2019
Job overview
- Reviewed Answers and Motions in Opposition for contested litigation
- Knowledgeable of foreclosure rules and the contested litigation process in Florida and New Jersey
- Audited and edited affidavits and motions for execution and filing
- Familiar with all mortgage origination, default and loss mitigation documents
- Worked daily and weekly reports for compliance
- Reviewed and approved attorney fee requests
Core Logic Fannie Mae
Senior Eviction Litigation Specialist Paralegal and Auditor
01.2012 - 01.2017
Job overview
- Managed the eviction process to comply with Fannie Mae standards and guidelines
- Knowledgeable of eviction statutes in all 50 states with an emphasis on California, Florida, and Texas
- Audited specialists’ files to find errors and make corrections to ensure eviction is proceeding efficiently
- Pulled and worked several reports daily, adhered to strict deadlines, reviewed and moved along aged files
- Communicated with attorneys and brokers
- Audited and processed paperwork in order to issue checks to brokers to complete cash for keys
- Assisted management with various weekly and monthly court, status, and billing reports
National Bankruptcy Services
Bankruptcy Litigation Paralegal
01.2008 - 01.2012
Job overview
- Managed, trained, coached, and mentored up to 10 team members
- Maintained full knowledge of bankruptcy from cradle to grave including Chapters 7, 13, and 11
- Pulled, organized, and worked daily reports to meet monthly deadlines
- Audited file for application of monies to determine correct payment amounts, suspense and escrow balances
- Reported results of the litigation audit to the client
- Followed up with local counsel to make sure motions get filed and entered agreed order into the client's systems
- Reviewed title reports and all mortgage documents to determine need for assignment of mortgage, requested needed assignments, or prepared assignments for execution
- Processed and respond to client e-mails regarding title issues
- Prepared Complaint for Forcible Detainer and Military Affidavits for attorney review and signature; Mailed Complaints and Military Affidavits to JP Courts for filing; Called JP Courts daily to schedule eviction hearings; Scheduled local counsels throughout Texas to attend eviction hearings; Prepared eviction hearing package with all needed motions, orders and documents for local counsels throughout Texas; Prepared Writ of Possessions and mailed to JP Court for filing, scheduled lockouts with Constables, prepared Demand Letters for attorney review and mailing, processed filed complaints received from the courts, and updated all clients on the using many different client systems
- Worked with a team to meet the client's needs and timelines
Butler & Hosch
Legal Assistant Foreclosure and Tile Claims
01.2006 - 01.2008
Job overview
- Handled foreclosures and filed title claims for resolution in all states for over a dozen clients
- Prepared biding instructions for foreclosures sales by performing a total debt analysis of principal, escrow, suspense, and other fees
- Balanced & prioritized a workload including 25 weekly reports and 5 daily reports
- Prepared notices to be sent to the court, prepared a variety of complex and detailed documents for court filing and worked with vendors for status of service of process
- Trained new employees on entirety of their job duties
Apartment Manager
01.1996 - 01.2006
Job overview
- Prepared, explained and executed lease agreements for various terms
- Processed termination of lease agreements
- Collected and posted rental payments
- Handled accounts payable
- Managed a team of up to twelve people
- Provided a high level of customer service for tenants
Education
Texas Department of InsuranceAustin, TX
General Lines Agent from Life, Accident, Health, and HMO
10-2023
University Overview
- Licence Number 2374198
- Renewed October 2021
University of North Texas, PDIDenton, TX
Paralegal Certificate
07.2012
University Overview
GPA: Magna Cum Laude
Collin CollegePlano, TX
Associate Of Arts from General Studies
08.2007
University Overview
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Technical communication
- Coaching and mentoring
- Troubleshooting techniques
- Multitasking
- Expert in MS Office, Data Entry Programs, Quickbooks, Salesforce, and CRM software
- Proficient in WestLaw, LexisNexus, Pacer, Alltell, MSP, LPS, Vendorscape, Equator, NewTrack, FNMA, CaseAware, Tempo, FiServ, and Yardi Voyager
Timeline
Life Insurance and Annuities Specialist
AAA Texas
01.2023 - 08.2024
Sales Agent, Supervising Agent, Agency Director
Globe Life Insurance, Liberty National Division
01.2019 - 01.2023
Senior Foreclosure Litigation Analyst Paralegal
Carrington Mortgage Services
01.2017 - 01.2019
Senior Eviction Litigation Specialist Paralegal and Auditor
Core Logic Fannie Mae
01.2012 - 01.2017
Bankruptcy Litigation Paralegal
National Bankruptcy Services
01.2008 - 01.2012
Legal Assistant Foreclosure and Tile Claims
Butler & Hosch
01.2006 - 01.2008
Apartment Manager
01.1996 - 01.2006
University of North Texas, PDI
Paralegal Certificate
Texas Department of Insurance
General Lines Agent from Life, Accident, Health, and HMO
Collin College
Associate Of Arts from General Studies