AMY DODGEN
Newton,GA
Summary
- Well-rounded professional backed by valuable customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Ultimate Medical Academy — HIPAA Essentials for Healthcare Professionals Certificate. Customer service skills necessary to communicate effectively with patients and healthcare providers. Follow policies, procedures, and guidelines to ensure consistent quality. Work as part of a team and maintain a professional and positive work environment. Microsoft Office Applications — MS Word I Type 60 WPM. KEY QUALIFICATIONS Revenue Cycle Management Posting Payments
- Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) - Electronic Medical Records (EM R) Managed Care (HMO
- PPO
- POS)
- Insurance Verification
- Insurance Claim Processing CMS 1500
- CMS 1450 (UB-04) Front Office Operations Medical Office Procedures
- Scheduling
- Medical Terminology Anatomy & Physiology HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS
- CPT) Medical Billing Accounts Receivable - Collections - Co-Pay - Deductibles - Co-Insurance - EOBs
Overview
21
21
years of professional experience
Work History
Medical Records Clerk
Albany Area Primary Health Care, INC.
02.2023 - 04.2024
- Pulled charts in advance for all scheduled appointments
- Delivered, transported, sorted, and filed charts all within a timely and professional manner
- Filed all reports including, but not limited to labs, dictation, x-ray, and confidential correspondence
- Tasked with finding misplaced or misfiled charts
- Delivery of charts to both internal and external departments
- Organizing of patient charts, ranging from organizing lab results or various reports to dictation
- Used complex and specialized computer systems in order to properly identify chart numbers and file incoming documents
- Responsible for the destruction of obsolete records in a way that follows all established policies regarding retention and destruction of records
- Organized creation of new patient charts
- Collaborate with nursing and other staff to direct patient charts to proper location as well as communicating and problem-solving when these charts cannot be found
- Careful coping and releasing of medical records following established policy and procedure regarding the release of medical records and patient confidentiality
- Responsible for answering calls to the office, and after answering the call and greeting the guest, responsible for taking down the necessary information, taking messages and insuring prompt delivery, and/or giving routine information in accordance with established policy
- Attendance at all required meetings and participation in all requested committees
- Maintaining an organized work-environment
- Able to work well in an office setting, finding a balance between having good relationships with patients and coworkers while still ensuring that all work was completed well and in a timely manner
- Maintaining patient confidentiality at all times, both on and off the job site
- Paid close attention to even minute details to ensure all filing was completed accurately
- Quickly developed and retained a complete knowledge of the medical filing system used
- Used proper English grammar and spelling conventions to ensure clarity in all records filed
- Knowledge of the Medical Program known as ECW.
Hair Stylist / Customer Service
The Parlor Salon
Albany, GA
07.2022 - 10.2022
- Offered full salon services — colored, cut, shampooed, and styled hair
- Stayed current on trends, kept station clean and organized, sterilized tools, and helped maintain supplies
- Updated customer information records to track services provided
- Processed transactions, collected payments, and kept accurate records
- Communicated effectively to determine client needs, and provide education and counseling
- Ensured clients received services in a timely manner.
Cashier/ Customer Service
Winn Dixie | Retail Grocery Store
Leesburg, GA
01.2003 - 03.2004
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Operated cash register, scanned merchandise, accepted payments, processed returns and exchanges, ensured accuracy of cash drawer, and kept work area clean and organized
- Worked as part of a team and interacted with diverse customers and staff members.
Housekeeper
Ramada Inn
Albany, GA
- Cleaned guest rooms as assigned and according to priority to meet deadlines
- Provided consistent, high standard services in a fast-paced, results-based environment
- Followed regulations and hotel requirements
- Answered guest inquiries and ensured security of guest rooms
- Performed duties with attention to detail, accuracy, follow-through, and confidentiality.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2022
Diploma - Cosmetology
Albany Technical College
Skills
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM)
- HCPCS
- CPT
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical terminology understanding
- Record maintenance
- Work well independently
- Quality Control Checks
- File Organization
- Written and verbal communication
- Medical Records Management
- Document Scanning
- Customer Service
- HIPAA Regulations
- Paperwork Processing
- Filing systems expertise
Key Qualifications
- Revenue Cycle Management Posting Payments
- Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) - Electronic Medical Records (EM R) Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing CMS 1500
- CMS 1450 (UB-04) Front Office Operations Medical Office Procedures
- Scheduling
- Medical Terminology Anatomy & Physiology HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS
- CPT) Medical Billing Accounts Receivable - Collections - Co-Pay - Deductibles - Co-Insurance - EOBs
Timeline
Medical Records Clerk
Albany Area Primary Health Care, INC.
02.2023 - 04.2024
Hair Stylist / Customer Service
The Parlor Salon
07.2022 - 10.2022
Cashier/ Customer Service
Winn Dixie | Retail Grocery Store
01.2003 - 03.2004
Housekeeper
Ramada Inn
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Diploma - Cosmetology
Albany Technical College
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