Amy Dolan

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• .Process incoming referrals and schedule New Patients appointments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Organized and maintained files and records to ensure up-to-date documentation.

• Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
• Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
• Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
• Greeted, registered, and checked in patients.
• Provided forms to fill out or update and added latest information computer system.
• Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Greeted visitors warmly, creating positive first impression of organization.
• Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.

• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Used Software to schedule appointments for doctor visits and procedures.
• Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
• Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
• Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
• Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
• Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Updated patient information and insurance details for accurate electronic medical records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Registered patients and completed associated paperwork for accurate records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.