Amy Dorsett
Portland
Summary
Strategic technical leader with 15+ years of experience successfully delivering complex, large-scale business platform implementations across retail, media, healthcare, and logistics.
Program management professional with history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Proven expertise in risk management and resource allocation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
Oregon Public Broadcast (TEK Systems Contract)
06.2022 - 04.2025
- Guide cross-functional project teams in operation modernizations and process improvement efforts in a highly regulated environment. Balance competing stakeholders’ needs to work through problems and identify a path forward.
- Led a full Salesforce CRM implementation, integrating 6 systems and delivering on time and under budget; managed gap analysis, vendor coordination, product configuration, data migration, user training, and post-go-live stabilization.
- Collaborated with senior leadership to modernize payroll and HR systems via ADP, automating time reporting and accruals for unionized staff while managing a complex transition from monthly to bi-weekly pay cycles.
- Developed and executed a multi-phase communication strategy to align stakeholders and sustain engagement throughout significant operational changes, reflecting best practices in organizational change management.
- Implemented Multi-Factor Authentication (MFA) for 200+ distributed users in under 3 months, enhancing security posture and reducing risks while coordinating quality assurance activities.
- Oversaw infrastructure modernization projects including virtual environment setup, core switch upgrades, and disaster recovery enhancements, resulting in increased system resilience and improved performance.
Project Manager
Walt Disney Company (Syfter Consulting Contract)
12.2021 - 05.2022
- Directed agile delivery teams for data storage platform development and AI model enhancements to support ESPN streaming personalization and content curation, aligning execution with strategic goals.
- Managed server deployments and data migrations for high-volume broadcast content, enabling real-time access across ESPN creative teams and ensuring compliance with security and QA standards.
- Optimized user role permissions and access workflows across digital assets by implementing revised security protocols, reducing access errors by 35% and improving audit readiness.
Senior Program Manager
Alaska Communications
11.2018 - 12.2019
- Headed multi-day workshops to define business processes across key workstreams, resulting in level-one process documentation to support SaaS platform planning.
- Engaged with executive stakeholders to identify and prioritize functional requirements, aligning system capabilities with long-term business objectives.
- Developed and maintained integrated project schedules and managed issues, risks, and decisions in coordination with program leadership and third-party vendors.
- Led the end-to-end management of marketing, sales, and digital workstreams in a multi-year initiative to replace all legacy systems with modern, integrated platforms.
Project Manager
Point B, Management Consulting
07.2012 - 10.2018
- Collaborated with clients to identify their business challenges and develop customized solutions to address specific needs. Delivered client solutions in project delivery, change management, and process improvement.
- Client Engagements:
- Columbia Sportswear: Led full upgrade for 100+ retail store networks (security, hardware, and bandwidth); implemented Kanban boards for streamlined Agile delivery and coordinated vendor installations.
- Nike: Delivered a SOX-compliant global platform by integrating custom Nike applications with Salesforce CRM; managed budget planning, requirements gathering, and feature prioritization across global teams.
- Cambia Health Solutions: Led cross-functional programs to align operations with Affordable Care Act regulations; reduced redundant workstreams and improved Agile delivery throughput.
- Cambia – Direct Health Solutions: Designed and launched an MVP e-commerce product enabling Cambia members to access digital healthcare services; created roadmap and managed third-party integration and scaling.
- XPO Logistics: Improved efficiency and accuracy at delivery centers by minimizing movement; led process improvement project to enhance dock efficiency and achieved annual savings of over $735k for the pilot service center; established project infrastructure for post-pilot phases with feature prioritization and monthly release schedule.
Project Manager
Providence Health & Services (Vanderhouwen & Associates Contract)
09.2011 - 07.2012
- Defined and prioritized enhancements to digital platforms while ensuring service delivery, regulatory compliance, and stakeholder alignment in a healthcare environment.
- Led coordination between internal development teams and third-party partners to deliver integrated solutions supporting multiple user groups.
- Built and launched a secure member website that enabled patients to communicate with providers and view real-time claim and lab status updates.
Education
Bachelor of Business Administration - Management Information Systems
Gonzaga University School of Business
Spokane, WAMaster of Science - Computer Science - Software & Systems Engineering
Colorado Technical University
Colorado Springs, COSkills
- MS Office Suite, Jira, Asana, Planview, Clarity, Jira, Rally, Aha, and Smartsheet
- Problem-solving
- Detail-oriented
- Strategic planning
- Process improvement
- Critical thinking
- Flexible and adaptable
- Cross functional team builder
- Stakeholder management
- Change management
- Compliance enforcement
- Influencing skills
Certification
- Project Management Professional Certification (PMP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Certified SAFe Professional
- Certified Professional in Agile Project Management
Core Competencies
- Strategic Planning & OKR Alignment
- Risk Management & Mitigation
- Integration & Delivery Strategy
- Change Management
- Cross-Functional Team Leadership
- Stakeholder Engagement
- Agile & Waterfall Methodologies
- Business Process Improvement
- Quality Management & Compliance
- Communication Strategy
- Project Forecasting & Resource Planning
- Vendor & Contract Management
Additional Experience
- Technical Project Manager & Scrum Master, Cambia Health Solutions (Contract), Portland, OR (Feb. 2021 – May 2021)
- Manager, Enterprise Web - Nautilus, Inc., Vancouver, WA (2002 – 2011)
Timeline
Program Manager
Oregon Public Broadcast (TEK Systems Contract)
06.2022 - 04.2025
Project Manager
Walt Disney Company (Syfter Consulting Contract)
12.2021 - 05.2022
Senior Program Manager
Alaska Communications
11.2018 - 12.2019
Project Manager
Point B, Management Consulting
07.2012 - 10.2018
Project Manager
Providence Health & Services (Vanderhouwen & Associates Contract)
09.2011 - 07.2012
Master of Science - Computer Science - Software & Systems Engineering
Colorado Technical University
Bachelor of Business Administration - Management Information Systems
Gonzaga University School of Business
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