Amy Doucette
Pampa,TX
Summary
Dynamic administrative professional with a proven track record at the Railroad Commission of Texas, excelling in data management and front desk operations. Recognized for enhancing efficiency through strong organizational skills and effective communication. Adept at resolving billing inquiries and ensuring regulatory compliance, fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Admin IV
Railroad Commission of Texas
10.2019 - Current
- Maintained the daily reporting and invoicing for the state plugging operations in District 10.
- Organized and prepared the salvage from state plugging operations for sale.
- Excellent communication skills, both verbal and written.
- Maintained organized filing systems for confidential documents, enhancing data retrieval efficiency.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist/Medical Biller
Pampa Medical Group
09.2012 - 09.2019
- Managed front desk operations at a Behavioral Health Office and Cardiologist, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Maintained electronic health records with accuracy, streamlining patient information retrieval processes.
- Trained new reception staff on office protocols and customer service standards, fostering a collaborative environment.
- Assisted in managing billing inquiries, resolving discrepancies for improved financial accuracy.
- Collaborated with healthcare providers to ensure seamless coordination of care for patients during appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Education
High School Diploma -
Pampa High School
Pampa, TXSkills
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- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Front desk management
- Patient scheduling
- Electronic health records
- Billing inquiries resolution
- Insurance verification
- Claims processing
- Data entry accuracy
- Time management
- Confidential document handling
- Team collaboration
- Multi-tasking efficiency
- Financial discrepancy resolution
- Financial reporting
- Regulatory compliance
- Dependable and responsible
- Computer skills
- Organizational skills
Timeline
Admin IV
Railroad Commission of Texas
10.2019 - Current
Receptionist/Medical Biller
Pampa Medical Group
09.2012 - 09.2019
High School Diploma -
Pampa High School