Amy Douglas
Oakland,CA
Overview
11
11
years of professional experience
Work History
Instacart Shopper
Instacart
San Francisco, CA
12.2024 - Current
- Accepted incoming customer orders to ensure efficient processing.
- Shopped orders within time constraints, ensuring high-quality service via text or phone.
- Provided real-time updates on order replacements, changes, and specific customer instructions.
- Delivered orders promptly to maintain customer satisfaction.
Administrative Assistant II
Aspiranet
Richmond, CA
05.2023 - 09.2023
- Provided administrative support to COO and Senior Admin, facilitating efficient operations.
- Served as Site Safety Coordinator, ensuring compliance with safety regulations.
- Managed front desk operations, including call reception, email correspondence, scheduling, and billing.
- Traveled on call to various company sites to assist with daily functions during reorganizations and closures.
- Coordinated weekly and monthly staff meetings to enhance communication and collaboration.
Administrative Assistant
R & S Erection of Richmond Inc.
Richmond, CA
09.2022 - 12.2022
- Collaborated closely with the Project Coordinator to ensure timely call responses and appointment scheduling for the technician team.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Prioritized exceptional customer service while managing emergency service requests.
- Handled incoming correspondence, prioritizing urgent communications effectively.
Store Associate/Notary
Mitchell Office Centers
Hercules/Richmond, CA
09.2018 - 06.2020
- Sorted USPS mail and packages for mailbox holders efficiently.
- Managed billing and payments for mailbox holders to ensure timely transactions.
- Received and sorted incoming packages from UPS, DHL, and FedEx accurately.
- Served as Notary Public, providing reliable certification services.
- Operated as LiveScan Certified Operator for secure fingerprinting processes.
- Performed cashier duties, handling transactions with precision.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Administrative Assistant
Center for Elders Independence
El Sobrante, CA
05.2015 - 04.2019
- Supported Center Director with essential administrative tasks to maintain operational efficiency.
- Greeted visitors and handled reception duties, providing excellent service at the front desk.
- Executed billing procedures with precision and timeliness.
- Facilitated program involvement for elderly clients to boost their participation.
- Ensured accurate maintenance of client charts and documentation.
Skills
- Administrative support
- Client services
- Strong interpersonal skills
- Order processing
- Inventory management
- Customer communication
- Quality assurance
- Safety compliance
- Appointment scheduling
- Time management
- Effective communication
- Attention to detail
- Team collaboration
- Mobile app proficiency
- Strong work ethic
- Lift up to 50 pounds
Timeline
Instacart Shopper
Instacart
12.2024 - Current
Administrative Assistant II
Aspiranet
05.2023 - 09.2023
Administrative Assistant
R & S Erection of Richmond Inc.
09.2022 - 12.2022
Store Associate/Notary
Mitchell Office Centers
09.2018 - 06.2020
Administrative Assistant
Center for Elders Independence
05.2015 - 04.2019