Summary
Overview
Work History
Education
Skills
Certifications and Licenses
Technology
Timeline
Generic

Amy Drake

Argyle,TX

Summary

Knowledgeable and dedicated service excellence professional eager to utilize extensive experience in oral and written communication, active listening and analytical problem-solving. Solid collaborator with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by employing service-oriented behaviors and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Real Estate Agent (Remote)

Realty Texas
12.2022 - 12.2023
  • Host open houses and provide feedback to seller on potential buyers.
  • Educate clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Develop new client relationships through networking, postcards, and cold calling.
  • Leverage market knowledge and analysis to provide guidance to perspective clients for informed decision-making.

Credentialing Analyst (Remote)

NextStep Recruiting For AMN Healthcare
07.2021 - 09.2021
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated credentials for Nurse candidates and communicated assignment status with client facility in a timely manner.
  • Identified gaps in existing compliance processes and followed protocol for obtaining missing documentation to achieve on time start dates and revenue requirements.

Credentialing Specialist

United Surgical Partners
12.2017 - 12.2018
  • Processed applications related to credentialing/re-credentialing, clinical privileging requests and consistently achieved metric goals for Anesthesiology division.
  • Executed primary source verification queries such as background checks, board certifications, state sanction checks and follow up for missing or expired credentials.
  • Prepared practitioner files for presentation at monthly committee meetings and exceeded quality standards via regulatory audits.

Peer Review Coordinator (Hybrid Remote)

DaVita
01.2016 - 08.2017
  • Initiated intakes, drafted reports and created agendas for Chief Medical Officer meetings to discuss referrals of all new peer review cases.
  • Maintained accuracy, completeness, and security of all privileged information within database and prepared documents for internal requests or subpoenas served by external entities.
  • Communicated effectively with clinical care team using interpersonal and active listening skills to assess progress of physicians currently being monitored on company compliance plan.
  • Coordinated facility visits for ongoing investigations including scheduling of follow up meetings and calls accordingly.

Senior Credentialing Coordinator/Credentialing Coordinator

DaVita
10.2010 - 12.2015
  • Functioned as team lead through workflow process management, work allocation and training of new team members.
  • Monitored performance within department through periodic compliance audits and reviews to identify areas in need of improvement.
  • Facilitated assistance of resources or resolutions to complex credentialing issues and maintained up-to-date knowledge of applicable laws and regulations.
  • Tracked expiration dates and managed accurate files, records and credentials in well-maintained databases.
  • Worked closely with practitioners to help each obtain privileges at requested healthcare facilities.

Senior QA Analyst/QA Analyst

Federation Of State Medical Boards
02.2003 - 04.2010
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Administered internal quality audits and assessed results to inform corrective action measures.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Performed comprehensive review of practitioner's credentials to validate and ensure adherence to licensure standards.
  • Composed state board specific analysis reports related to review of findings for omissions or inconsistencies in practitioner provided data.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.

Education

Bachelor of Science - Psychology

Texas Woman's University
Denton, TX

Skills

    Adaptability/Flexibility

    Critical Thinker

    Resourceful Problem Solver

    Attention to Detail

    Time/Task Management

    Proactive

    Growth Mindset

    Digital Tools/Technology

    Team Collaboration

    Highly Effective Communicator

    Positive Work Ethic

    Organized

Certifications and Licenses

Real Estate Sales Agent, Aceable Agent (Remote)

Virtual Office, TX TREC #796641


Certified Professional Medical Coder Apprentice, AAPC (Remote)

Virtual Office, IL

Technology

Remote Collaboration: Zoom, Teams, Dropbox, GoToMeeting, GoToWebinar, OneDrive, Google Chat

Document Software: Microsoft Office, Google Drive, DocuSign

Additional: CRM, Canva, BombBomb

Adopting new technology quickly and independently

Timeline

Real Estate Agent (Remote)

Realty Texas
12.2022 - 12.2023

Credentialing Analyst (Remote)

NextStep Recruiting For AMN Healthcare
07.2021 - 09.2021

Credentialing Specialist

United Surgical Partners
12.2017 - 12.2018

Peer Review Coordinator (Hybrid Remote)

DaVita
01.2016 - 08.2017

Senior Credentialing Coordinator/Credentialing Coordinator

DaVita
10.2010 - 12.2015

Senior QA Analyst/QA Analyst

Federation Of State Medical Boards
02.2003 - 04.2010

Bachelor of Science - Psychology

Texas Woman's University

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Amy Drake