Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amy Duckworth

Green Cove Springs,FL

Summary

Experienced manager with a background in business development, customer service, and compliance. Certified in food handling and TIPS, seeking a stable role in food safety and school services.

Overview

27
27
years of professional experience

Work History

Director of Business Development

Accurate Hospitality Services
09.2021 - Current
  • Enhanced company's market presence through targeted networking events and relationship building.
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Implemented innovative promotional tactics, resulting in increased brand awareness and positive media coverage.
  • Established strong working relationships with vendors, venues, and production crews to ensure successful events.
  • Conducted post-event evaluations to identify areas for improvement and inform future planning efforts.
  • Collaborated with talent agents to secure top performers for entertainment events.
  • Streamlined communication between various departments involved in the event production process.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.

Office Manager

Prime Vet Animal Hospital
01.2017 - 09.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate records by reconciling accounts payable/receivable transactions regularly to ensure balanced end of day sheets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lead Receptionist

Clay County Humane Society
11.1997 - 06.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Acted as first point of contact and set appointments for prospective clients.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled Employee SchedSchedules

Education

High School Diploma -

Middleburg High School
Middleburg, FL

Skills

  • Performance management
  • Networking
  • Vendor management
  • Client consultations
  • Cold calling
  • Event planning

Accomplishments

    Employee of the Year at Clay Humane Society. Chosen for First Coast Life Magazine's 90 Days of summer article for people who deserve recognition in our community.

References

Available upon request

Timeline

Director of Business Development

Accurate Hospitality Services
09.2021 - Current

Office Manager

Prime Vet Animal Hospital
01.2017 - 09.2021

Lead Receptionist

Clay County Humane Society
11.1997 - 06.2016

High School Diploma -

Middleburg High School

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Amy Duckworth