Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Duff

Farmington,KY

Summary

Dynamic leader with a proven track record at Serene Spaces by Amy LLC, excelling in customer service management and organization. Expert in leveraging resource allocation and relationship building to exceed sales goals and enhance team performance. Skilled in Microsoft Office and adept at fostering client relationships, demonstrating a significant impact on operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Key Holder

Dollar General Market
Farmington, KY
05.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided feedback to management on customer needs and preferences to improve product offerings.
  • Built lasting client relationships by organizing and planning sales events.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Directed and supervised staff performance.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Monitored employee performance to ensure adherence to company policies and procedures.

CEO

Serene Spaces by Amy LLC
Mayfield, KY
10.2022 - Current
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Managed project timelines from start to finish while ensuring deadlines were met.
  • Coached clients on how to maintain an organized environment through regular maintenance practices.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Organized paperwork and documents for businesses, including filing systems, document scanning, and archiving procedures.
  • Analyzed storage options available in a space and provided recommendations on the best option for each situation.
  • Facilitated the donation process for items no longer needed by clients.
  • Completed basic administrative work and managed household accounts.

Education

Data Entry Operator - Office Systems Technology

WKCTC
Paducah, KY
08-2009

Receptionist - Office Systems Technology

WKCTC
Paducah, KY
08-2009

Intergrated Office Systems - Office Systems Technology

WKCTC
Paducah, KY
08-2009

Skills

  • Customer service management
  • Opening and closing coordination
  • Resource management
  • Training and mentoring
  • Workplace safety
  • Scheduling coordination
  • Staff training and development
  • Resource allocation
  • Task delegation
  • Employee oversight
  • Front end operations
  • Team training and development
  • Customer service
  • Team building
  • Personnel scheduling
  • Cash handling accuracy
  • Multitasking and time management
  • Effective leadership
  • Clerical support
  • MS office
  • Microsoft office
  • Remote office availability
  • Good Telephone Etiquette
  • Organization
  • Relationship building

Certification

  • DTO certification through Dorothy Brenninger from TLC's show Hoarders.

Timeline

Key Holder

Dollar General Market
05.2024 - Current

CEO

Serene Spaces by Amy LLC
10.2022 - Current

Data Entry Operator - Office Systems Technology

WKCTC

Receptionist - Office Systems Technology

WKCTC

Intergrated Office Systems - Office Systems Technology

WKCTC

Similar Profiles

CREATE PROFILE
Amy Duff