AMY DUNCAN
Dayton
Summary
Dynamic Nurse Care Manager at Kettering Health Network with expertise in care coordination and crisis intervention. Proven ability to enhance patient outcomes through effective treatment planning and empathetic counseling. Skilled in medication distribution and fostering team collaboration, ensuring comprehensive support for patients navigating complex health challenges.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Nurse Care Manager
Kettering Health Network
Dayton
08.2023 - Current
- Educated patients on disease management and treatment options.
- Coordinated patient care plans with interdisciplinary teams.
- Facilitated communication between primary care teams and specialists regarding each patient's plan of care.
- Conducted patient assessments and identified health risks.
- Monitored and evaluated patient outcomes in order to improve quality of care.
- Identified potential barriers that may impact a patient's ability to comply with prescribed medical regimens.
- Organized interdisciplinary meetings to discuss individual cases and devise appropriate interventions for complex patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Collaborated with case managers, discharge planners, social workers, and other team members to facilitate transitions between levels of care.
- Provided support and guidance through difficult decision making processes such as end-of-life choices.
- Assisted with the coordination of post-discharge services such as home health care visits or community resources.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Licensed Alcohol and Drug Counselor, RN
Access Hospital Of Dayton
Dayton
03.2021 - 08.2023
- Conducted individual and group counseling sessions for substance use disorders.
- Led workshops on coping strategies and relapse prevention techniques for clients.
- Advocated for client needs within the community and healthcare systems.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Provided individual and group counseling to clients struggling with addiction.
- Facilitated psychoeducational groups on topics such as relapse prevention, anger management, life skills development, and coping strategies.
- Educated clients about available resources such as 12-step programs and community services.
- Conducted case reviews and monitored progress of clients in recovery.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
Licensed Alcohol and Drug Counselor
Freedom Recovery
Dayton
05.2018 - 07.2021
- Conducted individual counseling sessions to support recovery goals.
- Facilitated group therapy sessions to promote shared experiences and healing.
- Developed personalized treatment plans based on client assessments.
- Educated clients on addiction, recovery strategies, and coping mechanisms.
- Maintained accurate and confidential client records for compliance purposes.
- Assisted clients in developing healthy lifestyle habits that reduce risk of relapse.
- Provided referrals for additional services such as housing, employment assistance, financial aid.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
Case Manager
YMCA Of Central Ohio
Columbus
07.2018 - 08.2020
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Facilitated group and individual therapy in an outpatient setting.
- Completed the required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to the cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Mental Health Case Manager
Columbus Area
Columbus
09.2017 - 07.2018
- Conducted comprehensive assessments for clients with mental health needs.
- Developed individualized treatment plans in collaboration with healthcare providers.
- Monitored client progress and adjusted plans as necessary.
- Facilitated support groups to encourage peer interaction and sharing experiences.
- Provided crisis intervention and emotional support during critical situations.
- Collaborated with multidisciplinary teams to ensure holistic care for clients.
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Responded promptly to emergency calls from distressed individuals seeking assistance.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
Case Manager
Community Housing Network
Columbus
06.2015 - 07.2017
- Monitored client progress through regular follow-up meetings and assessments.
- Maintained accurate documentation of client interactions and service outcomes.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Registered Nurse, ICU
Miami Valley Hospital
Dayton
01.2008 - 08.2013
- Provided direct patient care in critical situations to stabilize health conditions.
- Administered medications and monitored patient responses to treatments.
- Educated patients and families on health management and recovery processes.
- Utilized advanced medical equipment to assist in patient monitoring and treatment.
- Documented patient information accurately in electronic health records systems.
- Trained new nursing staff on protocols and best practices for ICU care.
- Responded promptly to emergency situations, ensuring optimal patient safety and care.
- Assisted physicians with various invasive procedures within the ICU setting.
- Implemented evidence-based practice guidelines when caring for critically ill patients.
- Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events.
- Responded quickly and efficiently to any changes in patient condition or treatment plan.
- Facilitated admission and discharge processes for ICU patients.
- Collaborated with interdisciplinary team members in order to provide quality patient care.
Phlebotomist
CompuNet Clinical Laboratories
01.2008 - 08.2013
- Successfully drew blood from patients of all ages and skill levels in a timely manner.
- Performed venipuncture procedures with accuracy and precision.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials.
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
Combat Medical Specialist
United States Army Reserve
01.1992 - 06.1998
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Administered medical care for range of conditions and basic health concerns.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Utilized specialized skills such as suturing wounds or administering intravenous fluids.
Education
Master of Science (M.S.) - Psychology of Addiction
Arizona State Universe
Arizona05.2025
Bachelor of Science - Nursing
Wright State University
OH11.2007
Skills
- Care coordination and treatment planning
- Crisis intervention and assessment
- Counseling techniques and empathy
- Team collaboration and resource management
- Professional bedside manner
- Medication distribution and physical assessments
Certification
• Licensed Independent Drug and Alcohol Counselor
• Registered Nurse
• Registered Nurse
References
References available upon request
Timeline
Nurse Care Manager
Kettering Health Network
08.2023 - Current
Licensed Alcohol and Drug Counselor, RN
Access Hospital Of Dayton
03.2021 - 08.2023
Case Manager
YMCA Of Central Ohio
07.2018 - 08.2020
Licensed Alcohol and Drug Counselor
Freedom Recovery
05.2018 - 07.2021
Mental Health Case Manager
Columbus Area
09.2017 - 07.2018
Case Manager
Community Housing Network
06.2015 - 07.2017
Registered Nurse, ICU
Miami Valley Hospital
01.2008 - 08.2013
Phlebotomist
CompuNet Clinical Laboratories
01.2008 - 08.2013
Combat Medical Specialist
United States Army Reserve
01.1992 - 06.1998
Master of Science (M.S.) - Psychology of Addiction
Arizona State Universe
Bachelor of Science - Nursing
Wright State University