Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy DuPonte

North Las Vegas,NV

Summary

Dedicated and results-oriented retail professional with over 10 years of comprehensive experience in grocery management, store operations, and team leadership. Proven track record in optimizing inventory control, enhancing customer satisfaction, and driving sales growth. Skilled in opening and closing procedures, staff training, and ensuring compliance with company policies. Adept at fostering a collaborative team environment and implementing strategies that improve operational efficiency and profitability.

Overview

8
8
years of professional experience

Work History

Uber Partner

Uber
Las Vegas, NV
02.2017 - Current
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Followed company policies and procedures related to driver conduct on the road.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Managed customer complaints professionally and courteously.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Maintained valid driver's license at all times according to state regulations.
  • Provided helpful information about local attractions or points of interest upon request from customers.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Employed defensive driving techniques to ensure the safety of passengers and other road users.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Dairy Manger and Keyholder

Sprouts Farmers Market Inc.
Las Vegas, NV
12.2022 - 03.2025
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Ensured compliance with all company policies and procedures.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Replenished merchandise displays throughout the store as needed.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Developed schedules for associates based on needs of the business.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Assisted customers with product selection and resolving complaints.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

Associate of Science - Clinical Psychology

San Juan Community College
Farmington, NM
05-2008

High School Diploma -

Durango Senior High School
Durango, CO
05-1989

Skills

  • Retail Operations Management
  • Inventory Control & Stock Management
  • Staff Supervision & Training
  • Customer Service Excellence
  • Loss Prevention & Shrink Reduction
  • Team Leadership & Motivation
  • Cash Handling & Reconciliation
  • Opening & Closing Procedures
  • Sales Forecasting & Budgeting
  • Planogram Execution & Merchandising
  • Conflict Resolution & Problem Solving
  • POS Systems & Transaction Accuracy
  • Compliance with Health & Safety Standards
  • Time Management & Prioritization
  • Communication & Interpersonal Sales

Timeline

Dairy Manger and Keyholder

Sprouts Farmers Market Inc.
12.2022 - 03.2025

Uber Partner

Uber
02.2017 - Current

Associate of Science - Clinical Psychology

San Juan Community College

High School Diploma -

Durango Senior High School

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