Amy Duran
Monte Vista,CO
Summary
Dynamic professional with extensive experience at San Luis Valley Federal Bank, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster client relationships through effective problem-solving and strong communication skills. Recognized for implementing process improvements that significantly reduced transaction times and boosted customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Phone Receptionist
Colorado Workforce Center
- Managed incoming calls efficiently, directing inquiries to appropriate departments and ensuring timely responses.
- Coordinated appointment scheduling for clients, optimizing staff availability and minimizing wait times.
- Facilitated visitor reception, greeting clients warmly and providing necessary information during their visits.
- Maintained accurate information management by updating client records and ensuring data integrity.
- Responded to inquiries with clarity, ensuring all callers received accurate information.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
Teller Supervisor/Phone Specialist
San Luis Valley Federal Bank
02.2022 - 11.2025
- Supervised daily teller operations, ensuring efficient and accurate processing of transactions.
- Trained staff on customer service best practices, enhancing client engagement and satisfaction.
- Implemented process improvements that streamlined operations and reduced transaction times.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Conducted cash audits to verify accuracy and prevent discrepancies in cash handling.
- Facilitated onboarding of new tellers, ensuring smooth integration into the team.
- Analyzed transaction patterns to identify areas for efficiency improvements.
- Maintained a high level of product knowledge, assisting staff with complex customer inquiries.
- Promoted a culture of teamwork and collaboration among teller staff.
- Evaluated teller performance regularly, providing constructive feedback and recognition.
- Ensured safe and secure handling of cash and sensitive customer information.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
Education
High School Diploma -
Monte Vista Highschool
Monte Vista, CO05.1993
Skills
- Strong organizational skills
- Empathy and patience
- Stress tolerance
- Data entry proficiency
- Appointment scheduling
- Message taking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Punctual and reliable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Customer satisfaction
- Flexibility
- Telephone and email etiquette
- Call answering and routing
- Decision-making
- Detail-oriented
- Verbal communication
- Relationship building
- Computer proficiency
- Courteous and professional
- Greeting and seating clients
- Self motivation
- Interpersonal skills
- Conflict resolution
- Documentation
- Scheduling and calendar management
- Goal setting
- Inventory control
- Continuous improvement
- Mail handling
- Call management
- Office equipment operation
- Prioritization
- Telephone etiquette
- Security awareness
Timeline
Teller Supervisor/Phone Specialist
San Luis Valley Federal Bank
02.2022 - 11.2025
Phone Receptionist
Colorado Workforce Center
High School Diploma -
Monte Vista Highschool