Amy Duren
Sauk City,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Claims Quality Analyst
Quartz Health Solutions
Sauk City, WI
10.2018 - 07.2022
- Maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Claims Processor
Quartz Health Solutions
Sauk City, WI
02.2015 - 10.2018
- Established positive and trusting relationships, administering efficient customer service and processing claims quickly.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Processed claims according to guidelines.
- Maintained confidentiality of patient finances, records and health statuses.
- Modified, updated and processed existing policies.
Float Receptionist
UW Health Medical Foundation
Madison, WI
01.2011 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Associates Degree - Medical Secretary
Western Wisconsin Technical College
LaCrosse, WISkills
- Auditing of medical claims
- Knowledge of medical terminology
- Word processing
- Customer service
- Adaptability and Flexibility
Timeline
Claims Quality Analyst
Quartz Health Solutions
10.2018 - 07.2022
Claims Processor
Quartz Health Solutions
02.2015 - 10.2018
Float Receptionist
UW Health Medical Foundation
01.2011 - 01.2015
Associates Degree - Medical Secretary
Western Wisconsin Technical College