Amy Durham
Muldrow,OK
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
30
30
years of professional experience
Work History
QUALITY INSPECT/PACKER
Logistics Warehouse
05.2022 - 12.2022
- Wrapped /unwrapped stock on pallets
- Inspected incoming / outgoing products for damages
- Counted & confirmed inventory
- Assembled & packaged products
- Loaded/unloaded pallets
- Sorted & placed materials & items according to organizational standards
- Maintained & properly used warehouse equipment
- Scanned & labelled products
- Communicated efficiently with Supervisors and teammates
- Assisted with training Temporary people
- Complied with regulations and procedures to align with quality service standards
- Ensured work environment was clean, tidy, and safe
- Set up station by receiving packing orders and gathering packing materials
- Collaborated with colleagues to complete daily packing goals
- Reported any damages or discrepancies of incoming goods immediately
- Maintained accurate inventory records while ensuring all products were properly labeled
- Stacked cartons on pallets or skids using correct stacking pattern
- Utilized protective packaging to support safe product delivery
- Managed the process of organizing and packaging inventory for shipment, ensuring accuracy and timeliness
- Ensured proper labeling and tagging of all products prior to packing and shipping
- Stacked and piled goods into boxes, trays, and crates
- Adapted quickly to changes in procedures or policies within the organization
- Utilized problem-solving techniques to troubleshoot issues that arose during packing processes
- Conducted regular inspections of packaged goods to identify any discrepancies in quality or quantity
- Implemented strategies to maximize productivity while minimizing errors during the packing process
- Examined and inspected stock items for wear or defects, reporting damage to supervisors
- Entered product, packaging and order information in computer
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Smith Chevrolet Cadillac
10.1999 - 05.2000
- Performed data entry tasks accurately and efficiently using computer software programs
- Troubleshot problems related to order fulfillment or packaging issues promptly
- Utilized RF scanners to process orders accurately and efficiently
- Checked containers for damage and reported issues to supervisors
- Sealed openings and affixed shipping labels to finished cartons
- Ensured compliance with health and safety regulations at all times during shift
- Examined outgoing shipments to ensure that orders are complete, correct and packed securely
- Monitored employee attendance and took corrective action when necessary
- Established an efficient workflow process to reduce downtime and increase efficiency
- Prioritized tasks based on importance and urgency in order to meet deadlines
- Successfully trained new employees in safety protocols and job duties
- Maintained accurate records for production output, quality assurance, and employee performance
- Provided constructive feedback on individual performance in order to drive improvement
- Demonstrated ability to motivate team members and ensure productivity goals are met
- Created detailed reports on daily production activities and identified areas of improvement
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Resolved customer complaints professionally in accordance with company policy
- Provided customers with product information and responded to inquiries courteously and promptly
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
CUSTOMER SERVICE ASSOCIATE/CUSTOMER SALES/CASHIER
Midwest Sporting Goods
10.1997 - 10.1999
- Supported other departments within the store by providing assistance when needed
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Counted and balanced cash drawer at the beginning and end of each shift
- Handled customer complaints and inquiries in a timely and courteous manner
- Kept up-to-date on new products, services, promotions, and pricing structures
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies
- Utilized problem solving skills to effectively handle difficult situations
- Developed strong customer relationships to support satisfaction and loyalty
- Developed strong customer service skills by providing efficient and accurate service
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Built and maintained positive working relationships with co- workers
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Followed up with customers to support satisfaction and resolve any issues
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Improved and increased store sales through positive attitude and knowledge of products
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift
- Computed sale prices and totaled purchases with POS system or cash register
- Handled escalated calls professionally while providing a positive resolution for the caller
- Described and explained merchandise and operation of merchandise to customers
- Coordinated with other departments to verify customer order fulfillment
- Exhibited exceptional organizational skills by managing multiple projects simultaneously within tight deadlines
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Provided accurate information regarding product features and benefits
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Monitored customer feedback and confirmed customer satisfaction
- Researched information related to orders, returns, warranties, repairs., ensuring accuracy at all times
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Built sustainable customer relationships of trust through open and interactive communication
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Helped restock shelves when necessary to maintain an organized display area.
ASSEMBLY LINE PRODUCTION WORKER/ASSEMBLY WORKER
Whirlpool Corporation
06.1994 - 09.1997
- Enforced store safety and cleanliness standards, reducing hazards
- Provided excellent customer service by greeting customers and offering assistance
- Operated the POS system efficiently to ensure accurate transactions
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Notified supervisor of errors, differences, or irregularities in product
- Excelled at working with a team to meet daily production goals
- Adhered to company policies and regulations while on the job
- Identified potential issues with product quality or quantity during the assembly process
- Demonstrated strong attention to detail when inspecting finished products
- Identified equipment problems and informed supervisor
- Efficiently operated machines used in the assembly process according to established procedures
- Adapted quickly to changing production schedules or requirements as needed
- Maintained cleanliness and organization of work area throughout shift
- Ensured accuracy of products before they were packaged for shipment
- Proficient in operating hand tools, power tools, and other production equipment
- Utilized problem-solving skills to address issues that occurred during the production cycle
- Completed tasks efficiently while maintaining high standards of quality control
- Developed knowledge of assembly line operations and processes
- Assisted in training new employees on proper use of tools and equipment used in the assembly process
- Verified proper labeling and packaging of products to support accuracy
- Provided assistance in other departments when needed
- Assembled parts into finished products according to specifications provided by engineers or designers
- Identified and reported defective parts and materials to supervisors
- Communicated effectively with coworkers regarding production issues or delays
- Followed standard operating procedures to meet quality requirements
- Loaded and unloaded materials from assembly line
- Followed safety guidelines and procedures for operating assembly line equipment.
Quality Inspect/Packer/Production Associate
SMX Staffing
08.2023 - Current
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Sealed containers and packages with glue, tape or other materials.
- Recorded product, packaging and order information on specified forms.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
LPN IN NURSING -
ICTC
Sallisaw, OK03.2002
HIGH SCHOOL DIPLOMA -
Muldrow High School
Muldrow, OK05.1993
Skills
- Using Safe Practices At Work OSHA 10 September 2022 To December 2022 Assessments
- Warehouse Safety - Familiar January 2023 Using Safe Practices In A Warehouse SettingFull Results: Familiar Workplace Safety - Proficient Full Results: Proficient
- Attention To Detail - Proficient Identifying Differences In Materials, Following Instructions, And Detecting Details Among Distracting
- Manufacturing
- Production Support
- Activity Logging
- Workflow Optimization
- Product Assembly
- Production Logging
- Machine Feeding
- Wrapping Procedures
- Assembly and Production
- Assembly Line Operations
- Critical Thinking
- Quality Inspections
- Inspect Parts
- Identifying Flaws
- Hand Scanners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Quality Inspect/Packer/Production Associate
SMX Staffing
08.2023 - Current
QUALITY INSPECT/PACKER
Logistics Warehouse
05.2022 - 12.2022
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Smith Chevrolet Cadillac
10.1999 - 05.2000
CUSTOMER SERVICE ASSOCIATE/CUSTOMER SALES/CASHIER
Midwest Sporting Goods
10.1997 - 10.1999
ASSEMBLY LINE PRODUCTION WORKER/ASSEMBLY WORKER
Whirlpool Corporation
06.1994 - 09.1997
LPN IN NURSING -
ICTC
HIGH SCHOOL DIPLOMA -
Muldrow High School