Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Amy Durland

Woodbridge,CA

Summary

Experienced hospitality professional with over 10 years of leadership in high-volume restaurant, taproom, and event operations. Committed to creating memorable guest experiences, motivating teams, and driving revenue growth. Proven success in talent recruitment and development, improving service standards, and fostering a culture of excellence and collaboration.

Overview

11
11
years of professional experience

Work History

Sales/Event Manager

Seasons 52 Fresh Grill and Wine Bar
05.2021 - 05.2025
  • Managed all private dining events (up to 120 guests), ensuring smooth execution and elevated guest satisfaction
  • Collaborated with leadership to craft and implement targeted sales strategies and promotions
  • Hired, trained, and mentored high-performing staff to align with company service expectations
  • Served as the primary liaison for clients from initial booking to post-event follow-up, resolving concerns with grace and professionalism
  • Increased guest satisfaction by consistently delivering well-executed events within budget constraints.
  • Streamlined restaurant operations by implementing efficient filing and organizational systems.

Leasing Consultant

Hunters Pointe Apartment Community
01.2021 - 04.2021
  • Conducted property tours and secured new leases through effective communication and attention to client needs
  • Supported residents and management with problem-solving, event planning, and community engagement

Restaurant Consultant

The Marble Table
11.2020 - 11.2020
  • Provided strategic consulting during a high-pressure restaurant launch amidst the pandemic
  • Designed onboarding, training, and operational flow to maximize efficiency and guest retention

Taproom Manager/Beertender

By All Means Brewing
07.2019 - 11.2020
  • Spearheaded the grand opening of a new brewery, developing FOH operations, team culture, and guest experience standards
  • Hired and trained a full-service team; implemented SOPs, P&L controls, and compliance measures
  • Created an inclusive and energetic guest atmosphere, increased daily revenue through curated tasting experiences and consistent service excellence
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Served high customer volumes during special events, nights, and weekends.

Senior Manager

Pappas Inc
01.2014 - 07.2019
  • Oversaw 150+ employees across multiple locations, fostering a culture of teamwork, accountability, and results
  • Trained new leaders, resolved guest issues diplomatically, and consistently hit financial and service benchmarks
  • Led scheduling, performance reviews, and compliance initiatives while upholding brand standards

Education

Bachelor of Business - Hospitality & Music

University of North Texas
Denton, TX
12.2015

Skills

  • Team Leadership & Staff Development
  • Guest Experience & Event Planning
  • Microsoft Office, POS Systems, Reservation Software
  • Conflict Resolution & Communication
  • Inventory, Forecasting & Purchasing
  • Wine and Beer Knowledge & Professional Service
  • On-site execution
  • Strong multitasking
  • Time management
  • Strong work ethic

Certifications

  • Court of Masters Sommelier- Introductory Sommelier Course March 2024
  • Cicerone-Certified Beer Server November 2019
  • Food Safety Manager October 2023
  • California Responsible Beverage Service Alcohol August 2023

Timeline

Sales/Event Manager

Seasons 52 Fresh Grill and Wine Bar
05.2021 - 05.2025

Leasing Consultant

Hunters Pointe Apartment Community
01.2021 - 04.2021

Restaurant Consultant

The Marble Table
11.2020 - 11.2020

Taproom Manager/Beertender

By All Means Brewing
07.2019 - 11.2020

Senior Manager

Pappas Inc
01.2014 - 07.2019

Bachelor of Business - Hospitality & Music

University of North Texas

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