Amy Durland
Woodbridge,CA
Summary
Experienced hospitality professional with over 10 years of leadership in high-volume restaurant, taproom, and event operations. Committed to creating memorable guest experiences, motivating teams, and driving revenue growth. Proven success in talent recruitment and development, improving service standards, and fostering a culture of excellence and collaboration.
Overview
11
11
years of professional experience
Work History
Sales/Event Manager
Seasons 52 Fresh Grill and Wine Bar
Sacramento, CA
05.2021 - 05.2025
- Managed all private dining events (up to 120 guests), ensuring smooth execution and elevated guest satisfaction
- Collaborated with leadership to craft and implement targeted sales strategies and promotions
- Hired, trained, and mentored high-performing staff to align with company service expectations
- Served as the primary liaison for clients from initial booking to post-event follow-up, resolving concerns with grace and professionalism
- Increased guest satisfaction by consistently delivering well-executed events within budget constraints.
- Streamlined restaurant operations by implementing efficient filing and organizational systems.
Leasing Consultant
Hunters Pointe Apartment Community
Billings, MT
01.2021 - 04.2021
- Conducted property tours and secured new leases through effective communication and attention to client needs
- Supported residents and management with problem-solving, event planning, and community engagement
Restaurant Consultant
The Marble Table
Billings, MT
11.2020 - 11.2020
- Provided strategic consulting during a high-pressure restaurant launch amidst the pandemic
- Designed onboarding, training, and operational flow to maximize efficiency and guest retention
Taproom Manager/Beertender
By All Means Brewing
Billings, MT
07.2019 - 11.2020
- Spearheaded the grand opening of a new brewery, developing FOH operations, team culture, and guest experience standards
- Hired and trained a full-service team; implemented SOPs, P&L controls, and compliance measures
- Created an inclusive and energetic guest atmosphere, increased daily revenue through curated tasting experiences and consistent service excellence
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Served high customer volumes during special events, nights, and weekends.
Senior Manager
Pappas Inc
Denver, CO
01.2014 - 07.2019
- Oversaw 150+ employees across multiple locations, fostering a culture of teamwork, accountability, and results
- Trained new leaders, resolved guest issues diplomatically, and consistently hit financial and service benchmarks
- Led scheduling, performance reviews, and compliance initiatives while upholding brand standards
Education
Bachelor of Business - Hospitality & Music
University of North Texas
Denton, TX12.2015
Skills
- Team Leadership & Staff Development
- Guest Experience & Event Planning
- Microsoft Office, POS Systems, Reservation Software
- Conflict Resolution & Communication
- Inventory, Forecasting & Purchasing
- Wine and Beer Knowledge & Professional Service
- On-site execution
- Strong multitasking
- Time management
- Strong work ethic
Certifications
- Court of Masters Sommelier- Introductory Sommelier Course March 2024
- Cicerone-Certified Beer Server November 2019
- Food Safety Manager October 2023
- California Responsible Beverage Service Alcohol August 2023
Timeline
Sales/Event Manager
Seasons 52 Fresh Grill and Wine Bar
05.2021 - 05.2025
Leasing Consultant
Hunters Pointe Apartment Community
01.2021 - 04.2021
Restaurant Consultant
The Marble Table
11.2020 - 11.2020
Taproom Manager/Beertender
By All Means Brewing
07.2019 - 11.2020
Senior Manager
Pappas Inc
01.2014 - 07.2019
Bachelor of Business - Hospitality & Music
University of North Texas