Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amy E. Brewer

Hazlehurst,GA
Amy E. Brewer

Summary

I am in search of employment for remote work in the customer service field. I am a reliable individual who possess keen organizational skills, and the ability to work effectively under pressure. I have demonstrated success in ensuring accurate customer service duties, maintaining safety standards, and improving operational efficiency. I am Committed to teamwork or individual work and meeting tight deadlines.

I am a Highly-motivated employee with desire to take on new challenges. Furthermore, I have Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
years of professional experience

Work History

TurboTax
Hazlehurst, GA

CSR
11.2022 - 04.2023

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.

Verizon Wireless
Hazlehurst, GA

Lead CSR
06.2023 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Hibbetts Sports
Baxley, Georgia

Assistant Manager
03.2012 - 02.2016

Job overview

  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Ruby Tuesday
Vidalia, Georgia

Server
05.2009 - 02.2016

Job overview

  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.

Walmart Distribution
Douglas, Ga

Unloader/Picker Packer
02.2017 - 06.2023

Job overview

  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Inspected products for damages, shortages, and discrepancies.
  • Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Adhered to workplace safety standards and OSHA regulations.
  • Assisted in the development of new unloading strategies to handle peak season volumes.
  • Adapted quickly to varying types of merchandise and unloading challenges.

Longhorn Steakhouse
Dublin, Ga, GA

Server
04.2018 - 09.2022

Job overview

  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

Education

Jeff Davis High School
Hazlehurst, GA

High School Diploma
01.2009

University Overview

Southeastern Technical College
Vidalia, Georgia

Some College (No Degree) from Dental Hygiene Program

University Overview

completed1 year of core education

Skills

  • Workplace safety
  • Sales monitoring
  • Problem-solving
  • Customer service
  • Retail operations management
  • Adaptability and flexibility
  • Sales techniques
  • Shift management
  • Multitasking and organization
  • Team collaboration
  • Sales goals attainment
  • Cross-training
  • Quality assurance
  • Customer service excellence
  • Service ticket management
  • Technical troubleshooting
  • Email communication
  • Conflict resolution
  • Help desk support
  • Call center experience
  • Live chat support

Timeline

Lead CSR
Verizon Wireless
06.2023 - Current
CSR
TurboTax
11.2022 - 04.2023
Server
Longhorn Steakhouse
04.2018 - 09.2022
Unloader/Picker Packer
Walmart Distribution
02.2017 - 06.2023
Assistant Manager
Hibbetts Sports
03.2012 - 02.2016
Server
Ruby Tuesday
05.2009 - 02.2016
Jeff Davis High School
High School Diploma
Southeastern Technical College
Some College (No Degree) from Dental Hygiene Program
Amy E. Brewer