Amy Echeverria

• Work in the start shop (wax and set-up stations) where the first steps of the jewelry manufacturing process starts.

• Also work in the bench area cleaning spru and the whole jewelry piece according to the work instructions. This is another step in the jewelry manufacturing process.

• I have done mechanical finish where the pieces from bench come through to get the oxidation, deep clean, and the final shining finish in order to go to finished goods to get packaged for delivery to the store.

• I work on the engraving of charms and rings during the peak season which are Valentine’s Day, Mothers Day, and Christmas.

• I usually go where ever the managers need me it can change from day to day or I will stay in one spot for a while.

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
• Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.