Amy Edmonds
Toano
Summary
Over 25 years management experience in diverse retail and restaurant environments. Proven ability to establish rapport with customers, dedicated to maintaining customer satisfaction and contribute to company success.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Waiter
Norwegian Cruise Lines
02.2023 - 11.2024
- Waiter in main dining rooms
- Including fine dining, cocktail, and buffet
Server, Public Assistant
American Cruise Lines
05.2022 - 10.2022
- Responsible for serving guests in dining room
- Bartended and served guests in lounges
- Provided guest services in all areas of the ship
Shift Manager
Izzo's Illegal Burrito
08.2020 - 04.2022
- Responsible for all managerial duties
- Grill, cook, and prepare menu items
- Fulfill catering orders and customer service
Senior Supervisor
Plow and Hearth
03.2017 - 08.2019
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established and maintained filing systems, retrieved data using Software and prepared management reports.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
Server/Front of House Trainer
Center Street Grill
02.2015 - 08.2019
- Trained all new front of house employees to serve and bartend for guests
- Increased customer base by providing positive guest experiences
Server/Front of House Trainer
Dog Street Pub
06.2012 - 02.2015
- New store opening team member
- Served guests and trained new front of house employees using extensive beer knowledge and proper steps of service
- Expedited and ensured quality of menu items to guests
Education
License - Cosmetology
Rudy and Kelly School of Hair Design
Newport News, VA01.1991
High School Diploma - General Studies
Tabb High School
Yorktown, VA01.1990
Skills
- Manage staff
- Train staff
- Evaluate staff
- Supervise operations
- Customer service
- Merchandiser for 14 different locations
- Client relations
- Merchandising
- Computer proficiency
- POS Systems
- Cash Handling
- Shipping
- Receiving
- Inventory Management
- Training development
- Food preparation
- Leadership
- Restaurant management
- P&L Management
- Food service
Timeline
Waiter
Norwegian Cruise Lines
02.2023 - 11.2024
Server, Public Assistant
American Cruise Lines
05.2022 - 10.2022
Shift Manager
Izzo's Illegal Burrito
08.2020 - 04.2022
Senior Supervisor
Plow and Hearth
03.2017 - 08.2019
Server/Front of House Trainer
Center Street Grill
02.2015 - 08.2019
Server/Front of House Trainer
Dog Street Pub
06.2012 - 02.2015
License - Cosmetology
Rudy and Kelly School of Hair Design
High School Diploma - General Studies
Tabb High School
Similar Profiles
DIANA TORRES RODRIGUEZDIANA TORRES RODRIGUEZ
Training Specialist at NORWEGIAN CRUISE LINESTraining Specialist at NORWEGIAN CRUISE LINES
Julio GonzalesJulio Gonzales
Chef De Partie at Norwegian Cruise LinesChef De Partie at Norwegian Cruise Lines
SHEILA MAE HEYRESSHEILA MAE HEYRES
Restaurant Hostess at Norwegian Cruise LinesRestaurant Hostess at Norwegian Cruise Lines