Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Eggett

Rhinelander

Summary

Compassionate Patient Access Scheduler known for maintaining high productivity and completing tasks efficiently. Skilled in patient scheduling software, healthcare communication protocols, and medical terminology. Excel at interpersonal communication, problem-solving, and time management to enhance patient satisfaction and streamline appointment processes. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Access Scheduler

ASPIRUS, INC
Wausau
07.2023 - Current
  • Coordinated communication between patients and healthcare providers for effective scheduling.
  • Scheduled patient appointments using electronic health record systems efficiently.
  • Collected and verified patient information to ensure accurate appointment records.
  • Assisted patients with insurance verification and eligibility inquiries promptly.
  • Provided exceptional customer service to enhance patient experience during interactions.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Processed referrals by obtaining required authorizations from third party payers prior to scheduled appointments.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Office Operations Assistant

ASPIRUS NORTHLAND ORTHOPEDICS
Rhinelander
10.2022 - 07.2023
  • Handled confidential documents in accordance with established procedures.
  • Conducted daily office operations, including opening and closing the office.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained cleanliness and organization of the reception area to enhance patient experience.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

Patient Service Representative

ASCENSION MEDICAL GROUP / ASPIRUS RHINELANDER HOSPITAL
Rhinelander
04.2019 - 10.2022
  • Scheduled appointments and managed patient flow in a busy healthcare environment.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Scanned documents into electronic health record system as needed.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Sorted and distributed incoming mail daily.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Ran credit card batches and balanced deposits on daily basis.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Educated patients on office policies, procedures, and available resources.
  • Greeted patients and verified personal and insurance information efficiently.

Delivery Coordinator and Order Pick Up Team Member

MENARDS
Rhinelander
01.2017 - 04.2019
  • Oversaw all delivery transactions, ensuring proper scheduling, fulfillment, and quality assurance.
    Controlled sensitive database information input and output effectively.
    Guided customers with prompt assistance to meet needs satisfactorily.
  • Oversaw inventory management, ensuring accurate tracking of items in transit.
  • Facilitated problem-solving during delivery issues to enhance customer satisfaction.
  • Coordinated, distributed, and filed paperwork for each delivery.
  • Coordinated delivery schedules for efficient product distribution across multiple locations.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Managed communication between internal departments and external partners during the delivery process.
  • Investigated discrepancies between expected vs actual product received from vendors.
  • Communicated effectively with vendors regarding shipment details, timelines, payment information.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Set up delivery schedules, monitored progress and informed customers of delays or changes.
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Assisted in inventory management, ensuring stock levels met demand without excess.

Guest Services Team Member

KWIK TRIP
Rhinelander
01.2016 - 01.2017
  • Greeted customers, collected payments, managed returns and refunds, answered customer inquiries and stocked shelves.
  • Complimented by guests for positive, can-do attitude. Became the lead “go-to” person for guest inquiries.

General Laborer & Retail Clerk

CERNY’S GREENHOUSE
Tomahawk
01.2014 - 01.2016
  • Recognized for building rapport with guests and an unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
  • Increased sales by recommending additional products to customers.

Live Aquaria & Prescription Entry Customer Service Agent

DRS FOSTER & SMITH INC.
Rhinelander
01.2003 - 01.2013
  • Built strategic relationships and partnership-building skills. Listened to customers, solved problems, and used diplomacy to achieve win-win outcomes.

Education

Bachelor of Science - Conservation

University of Wisconsin, River Falls
River Falls, WI
05-1998

Certificate - Medical Claims & Billing Specialist

U.S. Career Institute
Fort Collins, CO
05-2017

Certificate - Administrative Assistant

Penn Foster Career School
Scranton, PA
04.2019

Skills

  • Knowledge of Epic and Athena health systems
  • Referral Processing
  • Clerical and Cashiering Skills
  • Appointment scheduling
  • Electronic health records
  • Patient communication
  • Conflict resolution and problem solving
  • HIPAA compliance
  • Empathy in service
  • Attention to detail

Certification

  • Medical Claims & Billing Specialist Certification
  • UNIVERSITY OF WISCONSIN – River Falls, WI
  • U.S. CAREER INSTITUTE – Colorado

Timeline

Patient Access Scheduler

ASPIRUS, INC
07.2023 - Current

Office Operations Assistant

ASPIRUS NORTHLAND ORTHOPEDICS
10.2022 - 07.2023

Patient Service Representative

ASCENSION MEDICAL GROUP / ASPIRUS RHINELANDER HOSPITAL
04.2019 - 10.2022

Delivery Coordinator and Order Pick Up Team Member

MENARDS
01.2017 - 04.2019

Guest Services Team Member

KWIK TRIP
01.2016 - 01.2017

General Laborer & Retail Clerk

CERNY’S GREENHOUSE
01.2014 - 01.2016

Live Aquaria & Prescription Entry Customer Service Agent

DRS FOSTER & SMITH INC.
01.2003 - 01.2013

Bachelor of Science - Conservation

University of Wisconsin, River Falls

Certificate - Medical Claims & Billing Specialist

U.S. Career Institute

Certificate - Administrative Assistant

Penn Foster Career School

Similar Profiles

CREATE PROFILE