AMY EILEEN HERNANDEZ
Pooler,Georgia
Summary
Experienced Mid-Level Information Systems Security Officer with 5 years of expertise in troubleshooting, maintaining and optimizing communication systems. Possessing a strong background in military computer systems and operations and successfully deploying to Poland to provide support as a Network Administrator. Proficient in safeguarding digital assets, implementing security protocols, conducting risk assessments and ensuring compliance with security standards to enhance productivity, Certified in CompTIA Security+, CompTIA Network+, ITIL 4, and as a Google IT Support Professional. Currently pursuing a bachelor’s in information technology and seeking to leverage technical acumen in network security and cybersecurity roles to ensure secure data storage and responding to potential threats, contributing to a secure IT environment.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Network Administrator - ISSO
U.S Army
01.2020 - Current
- Managed over 500+ users, 300+ devices, domains and objects on Active directory.
- Assisted in creating documentation for expected IT problems, assistance with email setup, document creation/editing, software installing reducing the flux of repeat tickets by 85%
- Actively improved the speed, efficiency of functionality of computer systems by regularly installing new versions of software or upgrading individual hardware components.
- Controlled and managed a server room, wireless network, audiovisual equipment, laptops and video conferencing equipment.
- Trained 3 Teams over the years on helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Installed and configured 50 network printers and other peripheral devices.
- Provided customer support via 50 phone calls, 571 emails, and 100 remote sessions for end-users.
- Logged, tracked and resolved over 760+ tickets related to basic software and hardware issues, maintaining 98% resolution rate.
- Installed, operated, maintained, configured and tested cisco routers, switches, Palo Alto firewalls and various operating systems.
- Managed a cyber workforce of 500+ and Increased user awareness through cybersecurity training compliance and certification statistics (ATCTS).
- Collaborated with IT teams to integrate security best practices into system development and operations in classified (SIPRNet) and unclassified (NIPRNet) U.S Department of Defense systems.
- Developed comprehensive security policies, procedures, and training materials to strengthen organizational security posture.
- Maintained compliance with industry standards such as HIPAA, GDPR, ISO 27001, and NIST by enforcing strict protocols and controls.
- Conducted security audits to identify vulnerabilities and ran local scanning software to networking systems.
Signal Support Systems Specialist
U.S. Army
01.2020 - Current
- Played a pivotal role in mission success by maintaining optimal functionality of signal support systems, directly impacting command and control capabilities. Identified problems by using sound judgment to evaluate alternatives, and to make recommendations to root causes.
- Trained almost 35 new system users and employees per year in classroom type sessions to promote useful system knowledge and operations expertise on radios, Joint Battle Command-Platforms, and computer systems.
- Led a Combat Net Radio (CNR) Team of 8 for command and control of combat, combat support, and combat service support operations.
- Tested signal-level equipment for operational performance within prescribed tolerances.
Cybersecurity Intern
SE RNEC Network Enterprise Center
10.2024 - 12.2024
- Trained in-person focused on employment of Technical, Administrative, and physical security controls utilized in supporting the NEC's operational capabilities.
- Shadowed with Cyber Compliance Branch, Cyber Operations Branch and Networking Services Division.
- Trained on Assured Compliance Assessment Solution (ACAS), Army endpoint Security Solution (AESS), Security Technical Implementation Guide (STIG), Information Assurance Vulnerability Management (IAVM), Enterprise Mission Assurance Support Service (eMASS), Trellix ePO, Tenable Vulnerability Scanning and management.
- Implemented NIST Cybersecurity Framework (CSF), Risk Management Framework (RMF) and TCP/IP on job duties.
- Regularly inspected IMO/ISSO user Account Compliance and system logs for suspicious activity.
- Updated DISA STIGs to ensure that developers can configure hardware and software properly and implement security protocols.
- Created Workflows, Plan of Action and Milestones (PoAM), and implemented NEC Standard
Operating Procedures (SOPs)
Communication Security Custodian - Auxiliary Role
U.S Army
01.2020 - 10.2024
- Investigated 20+ Communication Security related incidents annually and provided detailed reports.
- Tier 2 custodian that received COMSEC from manufactures and reported all movement of key material to final destruction back to Tier 1.
- Responsible for following proper procedures, safeguarding, accounting, proper access, transportation, storage/physical security, inventory, and destruction.
- Uploaded audit trails and conducted inventory of records and hand receipts semi-annually and annual inspections to include 100% inventory of all material.
Education
Bachelor of Science - Information Technology
Western Governors University
11-2027
Skills
- Active Directory
- Antennas
- Satellites
- Computer Imaging
- Network Administration
- Information Security
- Leadership
- Team Management
- Problem-Solving
- Strategic Thinking
- IT troubleshooting
- Problem-solving
- End user support
- Device configuration
- Network administration
- Software updates
- Hardware installations
- IT service management
- Command line
- Palo Alto
- PowerShell
- Configure Cisco IP Phones
- Window OS
- Microsoft Office products
- Compliance expertise
- Configure Cisco Routers and Switches
- Packet Tracer
- Risk Management
- Wireshark
- Virus Total
- Cloud Security (Azure)
- Microsoft Configuration Manager (SCCM)
Certification
- CompTIA Security+ ce Certification
- CompTIA Network+ ce Certification
- Google IT Support Certification
- ITIL 4 Foundation Certificate in IT Service Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cybersecurity Intern
SE RNEC Network Enterprise Center
10.2024 - 12.2024
Network Administrator - ISSO
U.S Army
01.2020 - Current
Signal Support Systems Specialist
U.S. Army
01.2020 - Current
Communication Security Custodian - Auxiliary Role
U.S Army
01.2020 - 10.2024
Bachelor of Science - Information Technology
Western Governors University
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