Amy Eisel
Crystal Lake,IL
Summary
Dedicated instructional designer with 4+ years of experience in education and coaching. Leveraging 12+ years in technical support and customer experience to excel in performance improvement, problem solving, and simplifying complexity.
Overview
13
13
years of professional experience
Work History
Tier 2 Customer Experience and Trainer
Robert Half
Deer Park, IL
05.2014 - Current
- Designed and delivered classroom-based course on new department process to team members and leads; pivoted course delivery to VILT as of March 2020
- Created PowerPoint to help team members determine whether they have met daily performance goals
- Updated lead routing job aid for accuracy, integrating multiple sources while collaborating virtually with peer.
Contract Technical Editor
Volantsys Analytics
Barrington, IL
11.2019 - 05.2020
- Reviewed course material as a sample learner, communicating any potential gaps in understanding to team
- Assisted with LMS vendor selection and course creation, along with course content clarity and grammar.
English Teacher
Pasquotank County High School
Elizabeth City, NC
10.2011 - 03.2012
- Rewrote tenth grade curriculum to meet revised state and national standards in collaboration with peers
- Planned and delivered relevant courses by combining academic skills with student interests
- Modified curriculum and assessments for students with IEPs, partnering with special education department.
Education
Workplace Instructional Design Certificate -
Boise State University
Teaching Certification (Type 09) - Secondary English -
University of Wisconsin-Madison
BA English and BS Advertising -
University of Illinois-Champaign
Skills
- Instructional design and training
- Process writing and job aids
- Proofreading and editing
- ELearning development (Articulate)
- Learning management system (Vignettes Learning)
- Articulate Storyline 360
- PowerPoint
- Google Workspace
- Workday
- Salesforce
Client Projects
- Instructional Design Project – Susan G. Komen Idaho-Montana, Fall 2017, Conducted needs analysis and designed instruction using ADDIE and research-based principles of adult learning to meet client’s strategic business objectives. Collaborated virtually with team, client SMEs, and stakeholders to increase volunteer accuracy and effectiveness when responding to event attendee questions. Determined that using a blended learning approach would be best to accomplish the objectives: asynchronous pre-training exercise (eLearning module), synchronous training, and asynchronous post-training.
- Needs Analysis Project – Organizational Performance & Workplace Learning (OPWL) Alumni Club, Fall 2019, Four-person team performed needs assessment for newly formed OPWL Alumni Club. Surveyed club members, administrators, and staff using email surveys as well as in-depth Zoom interviews to detail their needs perspective for the organization. Researched services offered by organizations of comparable size and purpose to help determine the services and events that best serve member needs. Completed qualitative analysis of surveys and interviews to determine which services are most important to club members.
Awards
- Won AECT Nova Southeastern Design and Development team competition (Boise State University) for graduate school instructional design division and presented at the conference in October 2018 in Kansas City, MO
- A. Gertrude Anthony Scholarship, full tuition for one year at University of Wisconsin-Madison
Timeline
Contract Technical Editor
Volantsys Analytics
11.2019 - 05.2020
Tier 2 Customer Experience and Trainer
Robert Half
05.2014 - Current
English Teacher
Pasquotank County High School
10.2011 - 03.2012
Workplace Instructional Design Certificate -
Boise State University
Teaching Certification (Type 09) - Secondary English -
University of Wisconsin-Madison
BA English and BS Advertising -
University of Illinois-Champaign