Amy Eisman
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Greet guests and serve all needs with friendly, fast support. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tea Bartender
NeoNutrion
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Server Bartender
Crawfish House Bar and Grill
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Streamlined order-taking process to minimize wait times for diners.
Bartender
The Sound
08.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Barista and Server
Blue Dog Bistro
09.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Cocktail Bartender
Treasure Bay Casino and Hotel
07.2022 - 09.2023
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
Waitress
Sicily's
03.2014 - 06.2022
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
- Maintained customer loyalty by addressing issues immediately, looping in management for advanced issues
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Addressed complaints or issues promptly, relaying relevant information or complaints directly to [Job title]
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Satisfied customers with fast, friendly and knowledgeable support
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Cashier
Sharkheads
04.2012 - 02.2014
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Educated customers about upcoming promotions, changing procedures, and available items
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Trained new retail team members in customer-focused strategies, maintaining high team standards
- Processed refunds and exchanges for different products
- Kept customers happy by quickly processing payments and bagging purchases
- Covered multiple store areas by cross-training in different roles
- Maintained accurate register totals by carefully counting and securing cash
- Prevented losses by watching for suspicious behavior
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Satisfied customers with quick and comprehensive support for all needs
- Fixed checkout merchandise displays with continuous resets during down periods
Education
No Degree - Medical Billing And Coding
Bluecliff College
Alexandria Lousiana06-2026
Diploma -
D'Iberville high school
Biloxi, MS05.2014
Skills
- Training New coworkers
- Good with fast paced environment
- Great communication skills
- Time management
- Team collaboration
- Complaint resolution
- Customer service
- Cleaning and sanitizing
- Payment processing
- Table bussing
- Task prioritization
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Complex Problem-solving
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Professional appearance
- Service-oriented mindset
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Drink preparation techniques
- Performance improvement
- Changing beer kegs
- Garnishing drinks
- Ordering procedures
- Preparing garnishes
- Bar equipment use
- Cash and credit transactions
- Outstanding customer service
- Courteous
- Safe serving practices
Certification
ServSafe Alcohol certification expires July 2025
Timeline
Bartender
The Sound
08.2024 - 11.2024
Tea Bartender
NeoNutrion
07.2024 - Current
Server Bartender
Crawfish House Bar and Grill
04.2024 - Current
Barista and Server
Blue Dog Bistro
09.2023 - 05.2024
Cocktail Bartender
Treasure Bay Casino and Hotel
07.2022 - 09.2023
Waitress
Sicily's
03.2014 - 06.2022
Cashier
Sharkheads
04.2012 - 02.2014
No Degree - Medical Billing And Coding
Bluecliff College
Diploma -
D'Iberville high school
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