Amy Elam
Onalaska,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical billing and coding industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Business Owner/Operator
Sunshine Sitting And Services
Livingston, Texas
01.2020 - 03.2021
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected payment for services rendered and provided client with billing receipts.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Provided excellent house cleaning and maid services to clients.
- Sanitized apartments after move-out or prior to move-in.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
- Answered telephone and doorbell, took messages and relayed information to owner.
- Collected, forwarded or signed for mail, packages or home services.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Cared for houseplants by frequently watering during owners' absence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Reported signs of elderly abuse and witnessed misappropriation to supervisor.
- Assisted elderly with daily living activities and physical therapies.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Maintained clean, safe and well-organized patient environment.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered companionship and kindness to elderly patients.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Housekeeper
Labor Ready Staffing
College Station, Texas
01.2019 - 02.2019
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Cleaned elevators, glass and planters in public areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Operated electronic backpack vacuums and floor sweepers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Responded to requests from patrons for linens and toiletries.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
LINE WORKER/PACKER-STACKER
RACKER | SANDERSON FARMS BRYAN
Bryan, TX
01.2016 - 01.2019
- Packed assorted chicken parts in packaging within rate of time
- Cross trained in several different positions
- Worked in male dominated department and excelled (racking)
- Clean, trim, slice, and section carcasses for future processing
- Cut and trim meat to prepare for packing
- Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat
- Weigh meats and tag containers for weight and contents
- Mark and label containers, container tags, or products, using marking tools
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Page
CUSTOMER SERVICE REP
ALTUS MEDICAL EQUIPMENT, TEXAS
COLLEGE STATION
09.2014 - 12.2015
- New location helped with complete setup inside facility as well as with legal documents pertaining to switching of Tax IDs for all insurances
- Helped prepare office for Chamber of Commerce with grand opening
- Opened, closed and ran office with co-worker and one driver technician
- Did all upkeep in regards to JCHAO, HIPPA, COMPLIANCE, OSHA, and ACCREDITATION as well as office needs i.e
- Ordering products for office and inventory
- Used Brighttree program for data entry and processing orders
- Verified insurance benefits as well obtained as well as kept up to date with proper authorizations and reauths
- Familiar with several insurances and their guidelines including Medicare, Medicaids, BCBS, UHC, Texan Plus, Etc
- Able to us HCPC AND ICD9 & 10 Coding
- Answering phones with great etiquette in high call volume
- Ran reports with excel and Brighttree
- Maintained open order, stop-hold, and multiple other reports for clean billing
- Upheld wonderful relationships with referral sources including Dr.’s offices, sleep centers, and hospitals
- Worked internally with sister company Zerenity sleep center as customer service/billing rep for CPAP setups and continuing care
- Created and used excel to create a referral logs for both companies for updated statuses and tracking
CUSTOMER SERVICE REP
AEROCARE HOLDINGS
09.2013 - 08.2014
- CONROE & HUNTSVILLE/BCS TEXAS|
- Open, close and ran Huntsville office with one tech under me
- Processed all paperwork from start to finish with data entry, medical billing and coding
- Use Brightree program to complete orders
- Verified insurances, obtain auth and reauth setup deliveries
- Maintain outstanding relationship with referral sources
- Answering high call volumes along with orders
- Worked held report and q&a process
- Ran reports with excel
- Took care of accreditation for Huntsville location
LEAD
C.S.R, HOMECARE
HOUSTON, TEXAS
01.2011 - 01.2013
- 3 promotions in 2 years - over seen 5 csrs
- Liaison to major contract accounts (MDA, Texan Plus & Methodist)
- Work with TIMS program, all word programs
- Answering high call volumes while processing 20+ orders a day
- Familiar with PDQA process as well, open order report
MPB CLERK
WALGREENS DISTRIBUTION CENTER, GREENSPOINT TEXAS
01.2009 - 01.2011
- Responsible for billing all stores in Texas, and partial parts of Louisiana, Mississippi, Arkansas-as well as communication
- Make route pouches for drivers
- Work with AS-400 program
- Use all Microsoft programs, mainly using Excel for creating spreadsheets for multiple reports
- Following up with claims and missing product for stores
- Making sure driver leave in appropriate times, as well making sure paperwork is ready in timely manner
- Taking care of all UPS & tracking
Customer Service rep
HOMECARE SUPPLY/PRAXAIR HEALTHCARE SERVICES
HOUSTON
01.2004 - 01.2008
- Alongside multiple promotions
- Helped with the held revenue and open orders to gain as much clean billing as possible
- Worked under the Hospital to Home program for 1 year
- Point of contact to several Referral sources
- Proactive customer service led to Employee of the Month twice
- With start new location from start to finish
- Created multiple corporate documents, logs and spreadsheets on computer with pdf as well as Excel for company to use
- Used as training guide for proper positive phone etiquette and attitude
- Cut the ribbon for the Chamber of Commerce grand opening of new location, Worked with up to 60 employees,
- Responsible for meeting the needs of major hospitals and patients with H2H program.Verification of benefits with ALL insurances, obtained authorizations as well as send for reauths & expired auths
- Handled the held report for unbillable items
- Also ran answering phone on switchboard
- Take customer service complaints, handling, maintaining and scheduling travel patients
- Support sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges
- Protocol D.M.E
- Obtain and maintained authorizations
- Constantly seeking new ways to improve customer service.Explained to patients their cost or copay as well as explained their benefits to them to be aware of their billing
Education
High School Diploma -
Humble High School
Humble, TX 08.2002 - 05.2003
Associate of Science - Human Services
Purdue University
West Lafayette, IN 06.2022 - Current
Skills
Budgeting
Business Development
Business planning
Customer Relations
Consulting
Negotiation
First aid and safety
Community integration
Progress documentation
Patient care
Medication Administration
Customer demographics
Medical coding knowledge
Medicare and Medicaid process
Payment posting
Records Maintenance
Collection calls
Patient account analysis
Medical record security
Data analysis
Medical claims submission
Signature verification
General accounting
Customer service support
Billing statement review
Collections duties
Till counting
Complaint resolution
Report preparation
Multi-line phone talent
Order fulfillment
Medical terminology knowledge
Stocking and replenishing
Warehousing functions
Route dispatch
Professional telephone demeanor
Proficiency in [Software]
Service standard compliance
Recordkeeping strengths
Administrative support
Money handling abilities
POS systems expert
Insurance claims analysis
Patient data compilation
Medical claims coding
Records management
Data security procedures
Coding error resolution
Medical billing code accuracy
Dependable and Responsible
Active Listening
Clerical Support
Analytical and Critical Thinking
Customer assistance
Money handling
Written and verbal communication
Product restocking
Time management skills
Timeline
Associate of Science - Human Services
Purdue University
06.2022 - Current
Business Owner/Operator
Sunshine Sitting And Services
01.2020 - 03.2021
Housekeeper
Labor Ready Staffing
01.2019 - 02.2019
LINE WORKER/PACKER-STACKER
RACKER | SANDERSON FARMS BRYAN
01.2016 - 01.2019
CUSTOMER SERVICE REP
ALTUS MEDICAL EQUIPMENT, TEXAS
09.2014 - 12.2015
CUSTOMER SERVICE REP
AEROCARE HOLDINGS
09.2013 - 08.2014
LEAD
C.S.R, HOMECARE
01.2011 - 01.2013
MPB CLERK
WALGREENS DISTRIBUTION CENTER, GREENSPOINT TEXAS
01.2009 - 01.2011
Customer Service rep
HOMECARE SUPPLY/PRAXAIR HEALTHCARE SERVICES
01.2004 - 01.2008
High School Diploma -
Humble High School
08.2002 - 05.2003