Amy Elder
North Las Vegas,NV
Summary
Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers.
Overview
36
36
years of professional experience
Work History
Escrow Assistant
Fidelity National Title
07.2008 - 11.2023
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Obtained documents such as proof of insurance, payoff demands and HOA statements.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Prepared and delivered projected settlement statements to appropriate parties upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Maintained open communication with lenders, brokers and borrowers.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
Cashier
Walmart
02.2008 - 07.2013
- Performed cash, card and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked effectively in fast-paced environments.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Escrow Officer
Statewide Title Services
09.2007 - 02.2008
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Obtained documents such as proof of insurance, payoff demands and HOA statements.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Prepared and delivered projected settlement statements to appropriate parties upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Maintained open communication with lenders, brokers and borrowers.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
Escrow Officer
Equity Title Of Nevada
12.2001 - 05.2007
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Obtained documents such as proof of insurance, payoff demands and HOA statements.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Prepared and delivered projected settlement statements to appropriate parties upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Maintained open communication with lenders, brokers and borrowers.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
Escrow Assistant
ATI Title Company
08.1997 - 11.2001
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Obtained documents such as proof of insurance, payoff demands and HOA statements.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Prepared and delivered projected settlement statements to appropriate parties upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Maintained open communication with lenders, brokers and borrowers.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
Escrow Clerk
First National Bank Of Anchorage
10.1991 - 06.1997
- Reviewed files, records and other documents to obtain information to respond to requests.
- IMaintained filing system and organized customer documents for easy retrieval of information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Administrative Specialist
US Air Force
08.1987 - 07.1991
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to requirements.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Worked on behalf of senior leaders to complete requirements according to schedules.
- Prepared APRs/EPRs in adherence to administrative processes.
- Maintained Air Force Publication\/Regulations
- In Process/Out Process of Airmen into/out of unit.
Education
No Degree -
Mohawk Valley Community College
Rome, NYNo Degree -
University of Maryland, Asian Division
Osan AFB, KoreaHigh School Diploma -
Colby High School
Colby, WI05.1997
Skills
- Escrow Knowledge
- Title Insurance Understanding
- Deadline-oriented
- Customer Service
- Loan Document Familiarity
- Closing process expertise
- Time Management
- Data entry proficiency
- Dependable and Responsible
Timeline
Escrow Assistant
Fidelity National Title
07.2008 - 11.2023
Cashier
Walmart
02.2008 - 07.2013
Escrow Officer
Statewide Title Services
09.2007 - 02.2008
Escrow Officer
Equity Title Of Nevada
12.2001 - 05.2007
Escrow Assistant
ATI Title Company
08.1997 - 11.2001
Escrow Clerk
First National Bank Of Anchorage
10.1991 - 06.1997
Administrative Specialist
US Air Force
08.1987 - 07.1991
No Degree -
Mohawk Valley Community College
No Degree -
University of Maryland, Asian Division
High School Diploma -
Colby High School