Amy-Eliana Abarca
Courtice,Canada
Summary
Dynamic and goal-driven, with proven customer service excellence at Swiss Chalet. Adept at efficient cash handling and problem-solving, thriving in fast-paced environments. A motivated team member consistently maintained high cleanliness standards and organization, ensuring a welcoming atmosphere for guests and colleagues alike. Bilingual communicator in English and Spanish, prepared to contribute efficiently.
Overview
4
4
years of professional experience
Work History
Team Member
Swiss Chalet
Courtice, Ontario
08.2023 - 01.2024
- Operated till, handling cash, debit, and credit transactions accurately.
- Provided friendly, professional customer service and resolved any issues quickly.
- Prepared and organized takeout orders to ensure fast and correct service.
- Worked in the kitchen with food prep, keeping high standards of cleanliness and safety.
- Tidied and organized the front, kitchen, and dining areas at the end of shifts.
- Multitasked between kitchen prep, takeout, and front-of-house duties during busy periods.
- Worked closely with the team to keep smooth service and meet customer needs.
Housekeeping Staff
Fair Havens Ministries
Beaverton, ON
06.2022 - 08.2022
- Maintained the cleanliness of facilities and common areas, ensuring welcoming environment for guests and staff.
- Cleaned, sanitized, and restocked public restrooms throughout the day.
- Vacuumed, swept, and mopped floors across guest areas, cabins, and meeting spaces.
- Prepared and accommodated hotel and guest rooms, including making beds, changing linens, and restocking amenities.
- Reported maintenance issues or room damages to the appropriate department for quick resolution.
- Followed daily checklists and cleaning schedules to stay organized and complete tasks on time.
- Worked closely with the housekeeping team to meet daily room quotas and maintain high standards of cleanliness during peak season.
Librarian Assistant Volunteer
Whitefield Christian Academy
Toronto, ON
09.2021 - 06.2022
- Worked alongside library staff to shelve books and organize collections.
- Re-shelved books quickly and correctly.
- Assisted with regular events such as book groups and story time for JK and SK students.
Dining Table Cleaner Volunteer
Regent Park Community Kitchen
Toronto, ON
09.2019 - 03.2020
- Responded promptly to requests to clean and sanitize dining tables before and after people have their food.
- Restocked supplies, napkins, plastic containers and disposable dishes and cutlery.
- Collected trash from floors within hallways, and dining areas.
Education
High School -
Holy Trinity Catholic Secondary School
01.2025
Babysitting Certification -
Durham First Aid Inc
03.2041
AODA Workplace Online Training -
01.2022
Skills
- Problem-solving aptitude
- Goal driven
- Organizational skills
- Motivated team member
- Customer service excellence
- Efficient cash handling
- Willingness to learn
- Bilingual communication
References
References available upon request.
Timeline
Team Member
Swiss Chalet
08.2023 - 01.2024
Housekeeping Staff
Fair Havens Ministries
06.2022 - 08.2022
Librarian Assistant Volunteer
Whitefield Christian Academy
09.2021 - 06.2022
Dining Table Cleaner Volunteer
Regent Park Community Kitchen
09.2019 - 03.2020
High School -
Holy Trinity Catholic Secondary School
Babysitting Certification -
Durham First Aid Inc
AODA Workplace Online Training -
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