Amy Ellen
Conroe,TX
Summary
Skilled Property Manamanagement with over 10+ years of experience in managing residential properties & tenant relations. Possesses proven capabilities in financial oversight, marketing strategies, and operational efficiency, ideal for roles requiring elite-level communication & leadership. Proficient in client relationship management with a history of high tenant satisfaction and retention rates through efficient dispute resolution and engaging community events. Demonstrated strong competence in technology integration, leading digital transitions for record-keeping and payment systems which drastically improved operational efficiency and compliance. Developed and implemented comprehensive training programs focusing on customer service excellence, enhancing staff performance and sales.
Innovative loyal professional with 10+ years of experience offering top-quality services to customers. Highly skilled with integrity & communication expertise in understanding clients' requests for special services.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner – Custom Stylist
Front Door Hair Studio
Conroe, TX
09.2018 - Current
- Manage financial aspects including payables, retail sales, keep secure client personal information & product inventory, & mentor cosmetology students on both business skills and technical improvement in diverse salon environments
- Coordinated a Master Photo Shoot following AVEDA training, developed multiple marketing strategies to attract & retain clients, and introduced innovative services like organic hair treatments and comprehensive wellness therapies
- Streamlined appointment scheduling using a variety of different digital tools to significantly improve overall customer service & ensured strict compliance with all health & safety regulations, maintaining a pristine salon environment.
Outside Sales Representative
Armstrong McCall
Conroe, TX
03.2018 - 06.2018
- Provided detailed product knowledge & built strong rapport with salon owners & hairstylists, traveled to territories for face-to-face sales, secured new business, & managed customer or store relations for delivery & inventory issues
- Entered multitudes of orders into an Excel worksheet via iPad, communicated with inside sales for order processing, and consistently achieved quarterly sales targets through client engagement and product demonstrations
- Led product training workshops, enhancing understanding & user satisfaction, fostered relationships with salon professionals, becoming a trusted advisor, & negotiated favorable terms with new clients, expanding market presence.
Salon Manager & Trainer
Darque Tan
Shenandoah, TX
09.2014 - 08.2016
- Educated customers on sunbed overexposure per Texas guidelines, led staff hiring/training, & kept salon cleanliness
- Won a challenging regional lotion sales contest by consistently excelling in targeted product sales and strategically developed a comprehensive training program focused on customer service and advanced sales techniques
- Increased monthly sales through strategic promotions & staff training, maintained an impeccable error-free compliance record during health inspections, & implemented a loyalty program to improve customer retention rates.
Assistant Property Manager & Bookkeeper
Multi-Housing Property Management
Houston, TX
01.1995 - 01.2006
- Managed financial transactions including rent and deposits, maintained resident retention, filed evictions, and delivered customer service to ensure a professional office environment and effective tenant communication
- Automated payment systems to reduce late payments & streamline collections, led digital record-keeping transition to boost data accuracy & accessibility, and coordinated with maintenance for repairs, enhancing tenant satisfaction
- Mediated tenant disputes to preserve community harmony and initiated events to enhance tenant satisfaction.
Education
License - Real Estate
Texas Real Estate School
Houston, TX02-2002
Skills
- Property Management
- Financial Oversight
- Marketing Strategies
- Client Relationship Management
- Safety Standards Adherence
- Tenant Relations
- Dispute Resolution
- Event Coordination
- Sales Leadership
- Staff Training & Development
- Operational Efficiency
- Digital Record-Keeping
- Payment System Management
- Customer Service Excellence
- Technology Integration
- Appointment Scheduling
- Inventory Management
- Real Estate Knowledge
- Data Accessibility & Management
- Compliance & Regulation Management
- Financial Management Expertise: Managed payables, inventory, and retail sales in salon environment, fostering business growth and client satisfaction through meticulous financial oversight and innovative marketing strategies
- Operational Excellence: Streamlined appointment scheduling processes using diverse tools, resulting in enhanced customer service quality, while also ensuring strict adherence to health and safety standards for salon operations
- Enhanced Sales Leadership: Consistently met and exceeded aggressive quarterly sales targets through effective product knowledge sharing, robust customer engagement, and order management utilizing advanced digital tools
- Proactive Training & Development Initiator: Developed & implemented comprehensive training programs focusing on customer service excellence & innovative sales techniques, boosting monthly sales & staff performance
- Tenant Relations Specialist: Excelled in maintaining high tenant satisfaction and retention through proactive communication, efficient dispute resolution, and engaging community events as the Assistant Property Manager
- Technology Integration Pioneer: Led digital transition for record-keeping and payment systems, increasing operational efficiency, reducing late payments, & improving data accessibility & property management compliance
- Innovative Customer Retention Strategist: Implemented a targeted loyalty program that increased customer retention rates, highlighting advanced capabilities in strategic program creation & client relationship management
- Regulatory Compliance
- Administrative Oversight
- Marketing tactics
- Business Management
- Talent Development
- Business Planning
- Marketing
- Profit and loss analysis
- Quality Management Systems
- Product branding
- Hiring and staffing
- Relationship Building
- Contract negotiation expertise
- Customer Relations
- Financial Management
- Team Oversight
- Budget Development
- Business Development
- Cost Reduction
- Client Service
- Business marketing
Certification
- Texas Real Estate License, Texas School of Real Estate, 2002, Inactive
- Texas Cosmetology License, AVEDA Institute, 2017
- Notary Public, Authorized in Texas
- Fair Housing, Sales, Marketing, Client/Resident Development/Relations/Retention
Timeline
Owner – Custom Stylist
Front Door Hair Studio
09.2018 - Current
Outside Sales Representative
Armstrong McCall
03.2018 - 06.2018
Salon Manager & Trainer
Darque Tan
09.2014 - 08.2016
Assistant Property Manager & Bookkeeper
Multi-Housing Property Management
01.1995 - 01.2006
License - Real Estate
Texas Real Estate School