Amy Elliott
Waco,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Pharmacy Customer Service Representative
TTEC - United Healthcare
01.2023 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry into pharmacy computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Fraud Agent
TTEC - DraftKings
08.2022 - 08.2023
- Performed risk assessments to determine the level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated customer data to identify and prevent fraudulent activities.
Resolution Coordinator
Walmart
01.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Store Manager
Family Dollar
06.2017 - 11.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Certified Nursing Assistant
Trinity Mission Health & Rehab
06.2007 - 03.2014
- Answered call lights and supported 15 patients comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Pre-Nursing Studies
Hill College
Hillsboro, TXSkills
- Resolving Customer Issues
- FDA and HIPAA Compliance
- Verifying Orders
- Customer Care
- Processing payments
Timeline
Pharmacy Customer Service Representative
TTEC - United Healthcare
01.2023 - Current
Fraud Agent
TTEC - DraftKings
08.2022 - 08.2023
Resolution Coordinator
Walmart
01.2019 - 03.2022
Assistant Store Manager
Family Dollar
06.2017 - 11.2019
Certified Nursing Assistant
Trinity Mission Health & Rehab
06.2007 - 03.2014
Associate of Science - Pre-Nursing Studies
Hill College
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