Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Amy Elliott

Summary

Professional account executive and student support specialist offering a solid combination of event coordination, sales and client success experience. Proven skills to improve culture, creating environments that allow diverse students and colleagues to achieve more milestones through proper training, support, and strategy development for over 12 years. Outstanding communication, collaboration and success in fast-paced environments with a reputation for forming an empathetic rapport with diverse, multicultural individuals at all levels of business. I have a demonstrated commitment to improving systems and processes while developing powerful professional outcomes both virtually and in-person for an average of 300+ students yearly.

Overview

12
12
years of professional experience

Work History

EDUCATIONAL SALES CONSULTANT

Varsity Tutors
07.2024 - 10.2024
  • Provided learning products and services through customized learning approaches for students of all ages and abilities.
  • Consulted over 60+ prospects daily on educational tutoring services, built rapport with potential clients and explained the value of family memberships.
  • Collaborated with my team daily on sales targets, updated sales strategies and creating a work from home team culture.
  • Created personalized outbound sales and marketing campaigns for each client/audience.
  • Managed monthly sales pipeline to increase closes and retain recent sales using KPIs and metrics.

AREA MANAGER

Education First
07.2023 - 05.2024
  • Facilitated team collaboration, ensured open communication, provided regular performance evaluations, and ran recruitment to foster a positive team culture and improve alignment with a 33% increase in team productivity.
  • Researched, scheduled and planned in person events in the Orlando, FL area to drive host family enrolment while representing the EF brand and fostering ties to the communities our programs served.
  • Created staff training initiatives, designed clear pathways for career advancement, developed personalized coaching systems, and facilitated ongoing feedback sessions to promote continuous professional growth for direct reports.
  • Conducted needs assessments by engaging with stakeholders, operated coaching strategies aligned with organizational targets, applied active listening to foster trust, and encouraged self-reflection while tracking NPI scores to improve client satisfaction by 12%.
  • Improved the company and client relationships through quality relationships, shared exceptional product knowledge, articulated schedules and timetables, and upheld proper brand loyalty for 25+ customers a day.
  • Facilitated initial interviews, asked and leveraged example-based questions, determined cultural company fit, and offered quality service through phone, video, and in-person interactions 60+ times daily to optimize candidate selection and quality.
  • Performed in field operations to ensure host family fit, proper student accommodations and maintain all safety regulations.

SENIOR ADMISSIONS COUNSELOR

2U, Inc.
Denver, CO
09.2018 - 12.2022
  • Led strategic planning efforts, cultivated long-term goals, authored actionable objectives for resource allocation, collaborated with external partners to develop SOPs, and analysed needs to drive success over multiple teams.
  • Launched 2 graduate program admissions offices with the University of Denver, working closely with campus teams to implement program requirements and strategies.
  • Led meetings with University Faculty, Staff and Directors to evaluate program data and provide valuable feedback from prospective students, contributing to the enhancement of student resources and program development.
  • Developed and soft-launched the ADM/SSA weekly yield collaboration meeting, including collecting newly enrolled student data, creating yield reports, finalizing DU SOPs and delegating outreach to owning AC/SSA per said SOP/SLA requirements.
  • Created schedule, scripts, co-host rotation and implemented approximately 150+ informational webinars, coordinated with various internal and external departments to promote them, and tracked participation, application submission and retention rates, often leading to a 33-96% increase in engagement and sales cohort over cohort.
  • Designed recruitment initiatives leveraging predictive data modeling, boosted student services and career guidance, and managed critical incident responses successfully.
  • Created detailed admissions processes and marketing strategies, supervised campus resource management, streamlined processes to upgrade predictability, and established risk mitigation practices to reduce disruptions for learners and faculty.
  • Generated recruitment plans, provided management strategies, tracked team progress, and delivered skills instruction to enhance productivity to support team members and build tailored upskilling plans.
  • Took initiative to meet weekly with AC's to strengthen individual pipeline/call strategies, providing encouragement and coaching as needed.
  • Met bi-weekly with the other Sr. AC's to discuss performance strategies across teams.

ADMISSIONS COUNSELOR

2U, Inc.
06.2017 - 09.2018
  • Maintained high metrics/KPIs through self-motivation, strong organization skills, and ability to manage multiple priorities on a daily basis.
  • Responsible for having 100+ prospect touchpoints, both live and virtually via chat, email and text.
  • Coordinated with marketing to prepare webinars in advance and notify the team of/train for upcoming events.
  • Developed and organized the most recent training calendar for new hires, led and delegated trainings to AC's based on individual strengths.
  • Was sought out by AC's to help with call and email strategy, follow up, creating 'buy-in' with students, discussing application items, organization, etc.

ACCOUNT COORDINATOR

C.H. Robinson
05.2016 - 06.2017
  • Spearheaded step-by-step onboarding process by establishing communication channels, troubleshooting technical support, gathering client goals and key milestones, analysing data, and delivering services for over 30+ clients yearly.
  • Managed exceptional communication with brand continuity via email, live chat, social media, phone calls, surveys, and in-person interactions with over 25+ clients daily with 98% of clients giving a positive review of the support.
  • Aided in managing 15+ concurrent projects, ensuring adherence to timelines and deadlines, following up on delegated tasks and contributing to a 20% increase in project completion rate through comprehensive and timely reporting.
  • Maintained confidentiality for all clients, protected sensitive data for over 30 clients, ensured compliance with data protection laws, and implemented robust data management systems which resulted in a 100% record of data security.
  • Improved file accessibility and built, edited, and maintained critical business reports, presentations, and documents annually which enhanced operational efficiency and streamlined the document management system.
  • Constructed 125+ risk profiles, identified critical project risks with the project team, evaluated risk severity and potential impact, operated targeted mitigation strategies, and monitored ongoing risk assessments to safeguard project timelines.
  • Developed change request procedures by reviewing and assessing requests, analysed their impact on project scope, schedule, and budget while collaborating with the project team to implement changes and keep 12+ stakeholders informed.
  • Generated 10+ quarterly comprehensive reports by collecting data on project progress, costs, and resource use, performed detailed analysis to assess goal alignment, and compiled findings into reports to identify trends and address potential issues.

CHIROPRACTIC ASSISTANT

Dolmat Chiropractic Clinic
03.2013 - 02.2016
  • Responsible for patient intake, scheduling appointments, and overall office flow while maintaining a professional and empathetic demeanour.
  • Built strong relationships with patients and colleagues to ensure positive office culture and excellent patient service.
  • Performed various therapies on patients, assisted with initial/ on-going doctor examinations, and recorded findings for files.
  • In charge of medical billing, filing insurance claims, and organizing financial records.
  • Developed X-Rays and maintained medical history files for all patients, adjusting practices in accordance with HIPAA laws.

Education

Bachelor of Arts - International Affairs & Castilian Spanish

James Madison University
Harrisonburg, VA
12-2011

Skills

  • Communication & Transparency
  • Content Development
  • Collaborative Problem Resolver
  • Dynamic Listener
  • Embraces Workplace Change
  • Self-Motivated
  • Event Planning & Execution
  • Group Leading
  • Learning Management Systems
  • Autonomous and trustworthy contributor
  • DEI ally & promoter
  • Multitasking & Organization
  • Problem Resolution
  • Public Speaking
  • Team & Staff Training

Languages

Spanish
Professional

Timeline

EDUCATIONAL SALES CONSULTANT

Varsity Tutors
07.2024 - 10.2024

AREA MANAGER

Education First
07.2023 - 05.2024

SENIOR ADMISSIONS COUNSELOR

2U, Inc.
09.2018 - 12.2022

ADMISSIONS COUNSELOR

2U, Inc.
06.2017 - 09.2018

ACCOUNT COORDINATOR

C.H. Robinson
05.2016 - 06.2017

CHIROPRACTIC ASSISTANT

Dolmat Chiropractic Clinic
03.2013 - 02.2016

Bachelor of Arts - International Affairs & Castilian Spanish

James Madison University

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