Amy Elmer
SACRAMENTO,California
Summary
Adept at enhancing customer experience and streamlining operations, I leveraged strong work ethic and adaptability to excel in roles at Spirit Airlines Inc. and SeaPort Airlines. My expertise in emergency procedures and exceptional communication skills led to significant improvements in passenger satisfaction and operational efficiency. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
13
13
years of professional experience
Work History
Owner
Artful Eye Studios
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Photographer
Artful Eye Photos
03.2018 - 03.2021
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Desk Agent
SeaPort Airlines
02.2015 - 08.2015
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Streamlined gate operations for timely departures and minimized delays.
- Sold, printed and reissued available tickets to customers at check-in.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Managed passenger check-in by verifying customers' travel documentation.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high-stress or challenging situations.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Flight Attendant
Spirit Airlines Inc.
11.2011 - 04.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA06.1999
Skills
- Reliability and punctuality
- Safety Procedures
- Emergency Procedures
- FAA Regulations
- Preflight briefings
- Emergency Response
- Airline Operations
- Ticket verification
- Attention to Detail
- Decision-Making
- Safety Demonstrations
- Excellent Communication
- Crew Resource Management
- Aircraft Safety Checks
- Adaptability and Flexibility
Timeline
Owner
Artful Eye Studios
03.2021 - Current
Photographer
Artful Eye Photos
03.2018 - 03.2021
Desk Agent
SeaPort Airlines
02.2015 - 08.2015
Flight Attendant
Spirit Airlines Inc.
11.2011 - 04.2013
High School Diploma -
Cordova High School
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