Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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AMY EMERSON

AMY EMERSON

Black River Falls,WI

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

15
15
years of professional experience

Work History

Bartender

Skyline Golf Course
Black River Falls, Wisconsin
07.2025 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Took orders accurately and communicated them to the kitchen staff.
  • Ensured cleanliness and organization of dining area and tables.
  • Assisted in training new servers on menu items and service protocols.
  • Managed cash register and processed customer payments efficiently.
  • Resolved customer complaints promptly and professionally during service shifts.
  • Maintained knowledge of menu items to answer guest inquiries effectively.

Volunteer

Little Norway Lutheran Church
Black River Falls, Wisconsin
09.2010 - Current
  • Mentored individual youth to support personal growth and spiritual development.
  • Planned retreats and special events to enhance team bonding and spiritual reflection.
  • Communicated with parents about program updates and youth activities regularly.
  • Collaborated with church staff to align youth programs with church mission objectives.
  • Assisted in planning and executing fundraising campaigns for church missions and projects.
  • Managed logistics for special events, including setup, cleanup, and resource allocation.
  • Collaborated with other ministries to enhance program offerings and community involvement.
  • Demonstrated and reinforced values of caring, respect, honesty, and responsibility.

Operations Support Specialist

Children's Wisconsin
Black River Falls, WI
04.2024 - 05.2025
  • Front desk/ Customer Service/ Receptionist. Smile greet all with a positive helpful attitude.
  • Complete all administrative tasks: expense reports, ordering, stocking, paying suppliers, scanning, organizing, graphic design.
  • Using word, excel, publisher, epic, workday, outlook, adobe.
  • Love to assist with any projects.
  • Designing many flyers/brochures, calendars for the community events, signs for posting, and any extra graphic art tasks.
  • The artist in me loves being creative.
  • Front desk duties like answering phones and customer service.
  • Ordering and stocking of 3 buildings supplies.
  • Many communications tasks involving a lot of typing.
  • Lead and facilitate with after hours classes for families and children when needed.

Administrative Assistant

Jackson County Department of Health and Human Services
Black River Falls, WI
05.2022 - 11.2023
  • Answer phones/ multi-line for 8 departments, clerical tasks, assist customers, assist coworkers.
  • Take money give change and put in the Accounts Receivable balancing it at the end of day.
  • Use of all Microsoft office programs as needed.
  • Use mail machine and work our mail room.
  • Client Assistance on computer for resources in our area.
  • Research resources for clients and programs.
  • Decorate, prepare, and clean up before/after of all rooms for meetings, parties, community meals.
  • Help to schedule these rooms for uses.

Pharmacy Technician

Walmart Pharmacy
Black River Falls, WI
01.2021 - 01.2022
  • Answer phones, work on computers, count pills, customer service, insurance claims, stock, money handling, clean/organize shelves and work space.
  • I learned so much about insurance and the pharmaceutical industry.
  • Jan 22- March 22 BRF Clinic Pharmacy Technician accepted job offer at Jackson County/ worked notice.

CNC Machinist

Regal Rexnord
Black River Falls, WI
01.2018 - 01.2020
  • Maintained tolerances, verifying completed unit conformance with specifications.
  • Boosted performance by keeping high-friction components clean and lubricated.
  • Set up, adjusted and operated basic and specialized machine tools used to perform precision machining operations.
  • Calculated dimensions and tolerances using micrometers and vernier calipers.
  • Assessed piece quality by measuring, examining and test with precision instruments.
  • 4 years of prior CNC Machining Experience

Education

63H- Track Vehicle Repair - Vehicle Mechanic

Aberdeen Proving Grounds
Aberdeen, MD
09-2002

Skills

  • Customer service
  • Cash handling
  • Order accuracy
  • Training new staff
  • Team collaboration
  • Administrative support
  • Microsoft Excel
  • Expense reporting
  • Event planning
  • Office organization
  • Time management
  • Communication skills
  • Problem solving
  • Attention to detail
  • Graphic design
  • Reception duties
  • Inventory management
  • Medical records management
  • Travel administration
  • Office supply management

Affiliations

  • Choir Member
  • Yoga/Dance Instructor
  • Youth Activities Volunteer

Accomplishments

  • 2003 Soldier of the Year Onalaska Army Reserves Unit
  • Yearly Art Entry for the Jackson County Fair- All Blue Ribbons, so far.

References

References available upon request.

Timeline

Bartender

Skyline Golf Course
07.2025 - Current

Operations Support Specialist

Children's Wisconsin
04.2024 - 05.2025

Administrative Assistant

Jackson County Department of Health and Human Services
05.2022 - 11.2023

Pharmacy Technician

Walmart Pharmacy
01.2021 - 01.2022

CNC Machinist

Regal Rexnord
01.2018 - 01.2020

Volunteer

Little Norway Lutheran Church
09.2010 - Current

63H- Track Vehicle Repair - Vehicle Mechanic

Aberdeen Proving Grounds

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