Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Education and Training
Timeline
76
Amy Emerson

Amy Emerson

Black River Falls,WI

Summary

Helping people and doing my best every day to be a positive effect on the world around me. Empathetic, also wise and learn skills quickly and efficiently. Very reliable dependable terrestrial.

Overview

7
7
years of professional experience

Work History

Operations Support Specialist

Children’s Wisconsin
04.2024 - Current
  • Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
  • Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
  • Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
  • Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
  • Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
  • Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
  • Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Scheduled timely repair and routine maintenance services to minimize disruption to office production.
  • Liaised with freight forwarders and carriers to arrange product movements and deliveries.
  • Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Reduced error rates in data entry tasks by implementing a thorough quality control process.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
  • Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
  • Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
  • Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
  • Streamlined operations support processes by implementing effective organizational strategies and tools.
  • Ensured compliance with industry regulations by regularly updating operational procedures.
  • Played key role in planning and execution of annual corporate events, enhancing company culture.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Assisted in Graphic Design tasks to streamline and beautify flyers, activity calendars, signs for posting.

Administrative Clerk

Jackson County Dept of Health and Human Services
05.2022 - 11.2023
  • Open and close front desk entry area
  • Answer phones, assess, and send to best department for help.
  • Greet and assist clients as they arrive for appointments or for any walk in help.
  • Work with 8 departments on assisting with any help they may need for upcoming events or extra side jobs.
  • Clerical duties, using Excel to put in Accounts Receivable and other documents needed to track for economic support.
  • Communicate with 8 departments on how they would like front desk to help them with their specific clients.
  • Help with cleaning and upkeep of areas.
  • Scan files for departments so they could convert to electronic filing.
  • Smile and greet every individual with the same helpful friendly attitude.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Assisted with the preparation of presentations for meetings, conferences and other events.
  • Performed data entry duties to update client information in databases.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Continued education and helped volunteer for community events put on by department.
  • Went through all mail, entering what needed to be into Accounts Receivable, and getting all other mail to the correct department.
  • Maintained accurate records of financial transactions using accounting software programs.
  • Ensured compliance with applicable laws, regulations and policies of the organization.
  • Scheduled meetings between different departments within the organization.
  • Provided administrative support to the executive team.
  • Resolved customer complaints in a timely manner.

Pharmacy Technician

Walmart
01.2021 - 12.2021
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Provided education materials about medications to patients upon request.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Entered prescription information into computer databases.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

CNC Machinist

Regal Rexnord
01.2018 - 01.2020
  • Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
  • Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
  • Read and interpreted blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerances of finished work piece.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Performed minor maintenance such as cleaning and lubricating machines.
  • Monitored machine operation to detect malfunctions or out-of-tolerance machining.
  • Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
  • Programmed CNC machines using G&M codes in accordance with established procedures.
  • Checked accuracy of programs prior to running production runs utilizing simulation software packages.
  • Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
  • Ensured that all components met customer requirements before being packaged for shipment.
  • Analyzed engineering designs and determined most efficient sequence of operations.
  • Collaborated with engineers in order to create new processes for improved efficiency.
  • Troubleshot issues related to tooling or programming errors using problem solving techniques.
  • Repaired damaged parts according to company standards before returning them back into service.
  • Performed regular preventive maintenance tasks on CNC machinery.
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Set controls to regulate speed, feed and coolant flow.
  • Changed out aging tools, fixtures and offsets.
  • Set-up and operated lathes, mills and grinders to cut raw materials.

Education

Pharmacy Technician Certification - Pharmacy Technician

Pharmacy Technician Certification Board
12.2021

63H- Track Vehicle Repair - Tank Mechanics

U.S. Army Ordnance Mechanical Maintenance School
Aberdeen Proving Ground, MD
08.2002

Skills

  • Data Compilation
  • Correspondence Preparation
  • Customer Follow-Up
  • Billing and Invoicing
  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Documentation and Recordkeeping
  • Clerical Support
  • Appointment Scheduling
  • Calendar Coordination
  • Cash Management
  • Database Entry
  • Prescription Filling
  • Order Verification
  • Medication Dispensing
  • Processing Payments
  • Problem-Solving Skills
  • HIPAA
  • Interpreting Orders
  • Ordering and Stocking Medications
  • Blueprint Interpretation
  • Machine Calibration
  • Equipment Set up
  • Mechanical Troubleshooting
  • Precision Measurement
  • Equipment Monitoring
  • Machine Maintenance
  • Assembly and Production
  • Tapping and Milling
  • Equipment Operation
  • Machine Operation
  • Teamwork and Collaboration
  • Self-Directed
  • Customer Relations
  • Friendly, Positive Attitude
  • Analysis and research
  • Expense reporting
  • Customer engagement
  • Information security protocols
  • Reporting and documentation
  • Process improvement
  • Audit reporting
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Task prioritization
  • Self motivation
  • Professionalism
  • Time management abilities
  • Adaptability

Affiliations

  • Artist- Batik and bead loom jewelry
  • Yoga and Dance instructor

Accomplishments

  • 2003 Soldier of the Year Onalaska Army Reserves Unit
  • 2020 Scholarship for Western Technical College

Education and Training

other,other

Timeline

Operations Support Specialist

Children’s Wisconsin
04.2024 - Current

Administrative Clerk

Jackson County Dept of Health and Human Services
05.2022 - 11.2023

Pharmacy Technician

Walmart
01.2021 - 12.2021

CNC Machinist

Regal Rexnord
01.2018 - 01.2020

63H- Track Vehicle Repair - Tank Mechanics

U.S. Army Ordnance Mechanical Maintenance School

Pharmacy Technician Certification - Pharmacy Technician

Pharmacy Technician Certification Board

Similar Profiles

CREATE PROFILE
Amy Emerson