Summary
Overview
Work History
Education
Skills
Timeline
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Amy Enger

Morris,IL

Summary

Results-driven Business Office Manager Specialist with a robust background in corporate operations, financial management, HR, leadership, and training. Expertise in driving efficiency and mentoring staff while ensuring compliance across multiple sites has led to a strong leadership impact, particularly during transitional periods. Proven business professional adept at enhancing office productivity and streamlining daily operations through innovative workflow improvements. Known for fostering team collaboration and demonstrating adaptability to evolving organizational needs, with proficiency in managing office systems and facilitating effective communication.

Overview

27
27
years of professional experience

Work History

Business Office Manager Specialist

Gardant Management Solutions – Corporate Office
09.2024 - 09.2025
  • Oversaw accounts receivable and payable, ensuring accuracy and compliance with corporate financial standards.
  • Conducted financial reviews across multiple facilities to monitor performance and support decision-making.
  • Provided HR support including onboarding, staff management, and compliance with labor policies.
  • Assisted with operations management, addressing day-to-day challenges at the corporate and site level.
  • Delivered training for incoming Business Office Managers, strengthening organizational consistency.
  • Served as interim coverage for vacant Business Office Manager positions, maintaining smooth operations during transitions.
  • Recognized for leadership impact in mentoring staff and improving process efficiency.

Business Office Manager

Heritage Woods of Ottawa
09.2022 - 09.2024
  • Oversee comprehensive financial operations, including accounts receivable, accounts payable, and payroll.
  • Manage and facilitate the entire billing process for residents, ensuring accuracy, compliance, and timely payments.
  • Actively engage in the onboarding of new residents, overseeing the seamless transition and ensuring all necessary paperwork is completed efficiently.
  • Implement efficient billing systems, optimizing processes for accuracy and minimizing errors.
  • Maintain a detailed record of resident accounts, ensuring precision in financial documentation.
  • Provide exceptional customer service, addressing resident inquiries regarding billing and payment matters.
  • Collaborate with internal teams to streamline processes and enhance overall operational efficiency.
  • Demonstrate adeptness in managing financial records and utilizing accounts receivable and payable software.

Finance Assistant

Grundy County Health Department
07.2019 - 06.2022
  • Conducted precise personal bookkeeping services.
  • Utilized advanced accounting software for recording, storing, and analyzing financial information.
  • Ensured accuracy in bank transactions, including verification, balancing, and preparation of checks for utilities and taxes.
  • Proficiently operated 10-key calculators, typewriters, and copy machines.
  • Demonstrated excellence in organizational and communication skills.

Armed Security Guard

Exelon
05.2003 - 10.2015
  • Secured a critical position at a nuclear plant, stationed both in a tower and at the gate.
  • Conducted thorough security checks at the gate, scrutinizing credentials and ensuring the safe passage of authorized personnel.
  • Maintained vigilant surveillance from the tower, monitoring plant surroundings for unusual activities or threats.
  • Collaborated with the security team to respond promptly to security breaches or emergencies.
  • Executed security protocols with precision, contributing to the overall safety and integrity of the facility.

911 Dispatcher

Grundy County Sheriff Department
03.1999 - 10.2001
  • Proficient in 911 system databases, ACD consoles, base station radios, computer-aided dispatch software, and Microsoft Office.
  • Answered emergency and non-emergency calls, determining the nature and urgency of situations.
  • Provided pre-arrival instructions, including emergency medical assistance, to callers.
  • Maintained detailed records of calls, dispatches, and messages with accuracy.
  • Collaborated with law enforcement, fire services, and EMS to determine appropriate responses.
  • Monitored alarm systems to detect emergencies such as fires and illegal entry.
  • Relayed information and messages to and from emergency sites and law enforcement agencies.
  • Read and interpreted maps and data to determine locations and provide accurate directions.
  • Completed required tests for certification and continuously updated knowledge of emergency response procedures.

Education

Bachelor's - Management Information Systems and Services

Devry University
Tinley Park, IL
04.2020

Skills

  • Corporate financial oversight
  • Human resources support
  • Leadership development
  • Operational streamlining
  • Accounts receivable management
  • Billing processes
  • Effective communication skills
  • Document organization
  • Analytical problem solving
  • Security & Emergency Response
  • Office management
  • Employee training
  • Detailed account balancing
  • Effective deadline management
  • Administrative coordination
  • Staff onboarding process

Timeline

Business Office Manager Specialist

Gardant Management Solutions – Corporate Office
09.2024 - 09.2025

Business Office Manager

Heritage Woods of Ottawa
09.2022 - 09.2024

Finance Assistant

Grundy County Health Department
07.2019 - 06.2022

Armed Security Guard

Exelon
05.2003 - 10.2015

911 Dispatcher

Grundy County Sheriff Department
03.1999 - 10.2001

Bachelor's - Management Information Systems and Services

Devry University

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