Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy England

Georgetown,TX

Summary

Experienced administrative professional with a proven track record of driving operational efficiency and streamlining office functions. Recognized for strong organizational skills, effective communication, and successful team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence with precision. Adaptable and reliable individual focused on achieving results in a fast-paced environment.

Overview

35
35
years of professional experience

Work History

Office Administrator

Reconstruction Experts
07.2024 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.

Service Advisor II

Farmers Insurance Group
05.2022 - 03.2024
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.

New Home Sales Consultant

Richmond American Homes
05.2017 - 11.2019
  • Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
  • Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
  • Developed strong relationships with potential buyers through excellent communication and customer service skills.
  • Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.

Recruiter/Account Manager

CE Staffing
12.2015 - 12.2016
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.

Recruiter (Contract)

Peyton Resource Group
03.2014 - 05.2014
  • Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
  • Operated and maintained applicant tracking and candidate management systems.
  • Coordinated incoming job requisitions and applications.
  • Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
  • Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
  • Conducted thorough reference checks on prospective employees to verify qualifications and mitigate potential risks.
  • Leveraged social media platforms to engage potential applicants and increase brand awareness among target audiences.
  • Reached out to qualified referral candidates to obtain applications.
  • Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.

Technical Recruiter - Contract Assignment

Strategic Staffing Solutions
01.2014 - 03.2014
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Sourced and selected applicants for technical positions within company.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.
  • Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
  • Effectively managed multiple simultaneous searches across various industries, proving adaptability and time management skills.

Associate Recruiter - Contract Assignment

General Dynamics Information Technology Inc
12.2012 - 12.2013
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Operated and maintained applicant tracking and candidate management systems.

Education Recruiter

Anthem College Online
01.2010 - 12.2012
  • Improved communication between departments by serving as a liaison between admissions, financial aid, and advising teams.
  • Supported retention efforts by identifying at-risk students and connecting them with appropriate resources.
  • Managed a caseload of applicants, guiding them through each stage of the enrollment process efficiently and professionally.
  • Participated in professional development opportunities, staying current on industry trends and best practices in student recruitment and enrollment management.
  • Established productive relationships with high school counselors, promoting college awareness among their students.
  • Contributed to higher enrollment rates by effectively addressing concerns raised by prospective students and their families during consultations.
  • Implemented data-driven techniques to identify areas where improvements could be made within the enrollment process, leading to higher efficiency and better outcomes.
  • Streamlined application processes for faster response times and improved student satisfaction.
  • Collaborated with academic departments to ensure accurate program information was provided to prospective students.
  • Provided ongoing support to enrolled students throughout their educational journey, fostering strong connections between learners and the institution.
  • Reduced processing time for enrollment applications by refining internal systems and procedures.
  • Enhanced the student experience through providing guidance on course selection and degree requirements.
  • Maintained accurate records of all interactions with prospective students, enabling informed decision-making on future recruitment strategies.
  • Evaluated applicants'' credentials accurately, ensuring fair consideration of all candidates for admission decisions.

Technical Recruiter

ManpowerGroup
07.2008 - 07.2009
  • Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.
  • Wrote and posted technical job descriptions
  • Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and referrals.
  • Maintained accurate records of all recruitment activities and provided regular updates to stakeholders on progress towards hiring goals.
  • Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
  • Established long-term partnerships with clients by consistently delivering high-quality talent matches tailored to their specific needs.
  • Championed diversity initiatives in the workplace through inclusive recruitment practices that promoted equal opportunities for all candidates.
  • Built relationships with colleges and universities to stay informed on new technical talent.
  • Reduced time-to-hire by developing targeted job advertisements and leveraging social media platforms for wider reach.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.

Technical Recruiter

Robert Half Technology
09.2007 - 07.2008
  • Provided valuable training resources for new hires to bolster team skills efficiently while offering ongoing support throughout tenure within the organization.
  • Onboarded new hires and set up training.
  • Built lasting connections with universities'' career services departments and participated in campus recruiting events, contributing to a strong talent pipeline.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Interviewed candidates using different interview methods and approaches.
  • Enhanced company reputation as an employer of choice through proactive networking at industry events and online forums.
  • Conducted regular follow-ups with new hires to assess job satisfaction and retention rates, adjusting recruitment practices accordingly.
  • Fostered strong relationships with hiring managers to deeply understand technical requirements, resulting in more accurate candidate matching.
  • Established structured interview framework that improved objectivity and fairness of selection process.
  • Conducted thorough market research to establish competitive salary benchmarks, ensuring attraction of top talent.
  • Collaborated with legal department to ensure compliance with employment laws and regulations throughout recruitment process.
  • Improved candidate experience through introduction of more efficient communication protocol.
  • Organized and attended job fairs and professional meetups, increasing visibility and networking opportunities.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Technical Recruiter

PegaStaff
08.2006 - 09.2007
  • Led internal training sessions on recruitment best practices, enhancing the overall efficiency of the team''s hiring efforts.
  • Cultivated in-depth understanding of Technical industry trends and hiring desires.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Crafted detailed job descriptions in collaboration with technical teams to accurately reflect role requirements and attract suitable applicants.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Leveraged social media platforms for talent acquisition, expanding reach to broader pool of candidates.
  • Sourced and selected applicants for technical positions within company.
  • Created talent pool database for critical positions, reducing time required to fill urgent vacancies.
  • Streamlined recruitment processes, leading to significant reduction in time-to-hire across all departments.
  • Built strong relationships with hiring managers to better understand their technical requirements and organizational culture.
  • Streamlined the recruitment process by implementing innovative sourcing strategies and utilizing advanced search techniques.

Account Manager

Barrett Business Services Inc
02.2001 - 12.2004
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Personnel Training Administrator

Lithia Automotive Group
12.2000 - 02.2001
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
  • Developed customized workshops addressing critical skills such as communication, leadership, and time management for enhanced workplace productivity.
  • Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
  • Served as a subject matter expert in the field of Training Administration, staying informed on industry trends and best practices to inform organizational training strategies.
  • Tracked employee progress through regular assessments, providing feedback for continuous improvement in job performance.
  • Optimized knowledge transfer by leveraging a variety of teaching methods including lectures, hands-on activities, and group discussions during trainings.
  • Streamlined training processes for increased efficiency by regularly evaluating and updating training materials.
  • Provided ongoing coaching support to employees post-training, reinforcing newly acquired skills for long-term success in their roles.
  • Managed budgets for training initiatives, ensuring cost-effective allocation of resources.
  • Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
  • Collaborated with department heads to identify specific skill gaps and design targeted training interventions.
  • Managed new employee orientation training process for more than 1000 employees.
  • Tested all training software and hardware prior to commencing training programs.
  • Traveled to dealerships throughout the United states to coordinate training during acquisitions.

Human Resources Specialist

Charter Communications Inc
09.1998 - 12.2000
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Sr. Administrative Assistant to President Armament

Delco Defense Systems Operations
12.1995 - 06.1998
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Arranged business travel details for company employees per supervisor requirements.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
  • Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
  • Acquired proper equipment, refreshments and supplies for meetings.
  • Prepared flawless emails and other documents upon direction of immediate supervisor.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed Domestic and International travel arrangement for the President of the Armament Division, Program Managers and Military Personnel. Including Visa arrangements when necessary.

Secretary - Armament Division

Delco Defense Systems Operations
07.1994 - 12.1995
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Graduated from General Motors University with training in AutoCad II.
  • Revised blueprint in AutoCad, supporting approx. 100 Program Engineers.

Human Resources File Clerk

Delco Defense Systems Operations
09.1990 - 07.1994
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted in expediting the background check process for new hires through organized handling of required documentation.
  • Streamlined HR file management by implementing an efficient digital filing system.
  • Assisted HR team in making data-driven decisions by providing accurate file records and reports.
  • Maintained confidentiality of sensitive information, adhering to company policies and legal requirements regarding employee data protection.
  • Enhanced file clerk training processes by creating and maintaining comprehensive procedural manuals, fostering consistency among team members.
  • Improved overall HR efficiency by effectively managing high volumes of sensitive employee documents.
  • Reduced document retrieval time by maintaining a well-organized physical filing system.
  • Supported payroll operations by accurately maintaining employee attendance logs, leave requests, and other relevant data affecting compensation calculations.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Compiled, sorted and filed high volume of documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Added and updated records with current materials.
  • Operated office equipment to scan and copy documents.
  • Retrieved file information and made copies for authorized users.
  • Created and printed labels for well-organized filing.
  • Archived and disposed of documents according to established policies.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Identified and resolved filing discrepancies.
  • Followed security protocols to protect sensitive and proprietary information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Customer engagement
  • Verbal communication
  • Document management
  • Customer relationship management (CRM)
  • Leadership
  • Scheduling appointments
  • Calendar management
  • Report preparation

Accomplishments

  • Recognized for leadership and ethics by collaborating with sales teams and achieving new business opportunities. Awarded the Curt Mudd People's Choice Award.

Timeline

Office Administrator

Reconstruction Experts
07.2024 - 03.2025

Service Advisor II

Farmers Insurance Group
05.2022 - 03.2024

New Home Sales Consultant

Richmond American Homes
05.2017 - 11.2019

Recruiter/Account Manager

CE Staffing
12.2015 - 12.2016

Recruiter (Contract)

Peyton Resource Group
03.2014 - 05.2014

Technical Recruiter - Contract Assignment

Strategic Staffing Solutions
01.2014 - 03.2014

Associate Recruiter - Contract Assignment

General Dynamics Information Technology Inc
12.2012 - 12.2013

Education Recruiter

Anthem College Online
01.2010 - 12.2012

Technical Recruiter

ManpowerGroup
07.2008 - 07.2009

Technical Recruiter

Robert Half Technology
09.2007 - 07.2008

Technical Recruiter

PegaStaff
08.2006 - 09.2007

Account Manager

Barrett Business Services Inc
02.2001 - 12.2004

Personnel Training Administrator

Lithia Automotive Group
12.2000 - 02.2001

Human Resources Specialist

Charter Communications Inc
09.1998 - 12.2000

Sr. Administrative Assistant to President Armament

Delco Defense Systems Operations
12.1995 - 06.1998

Secretary - Armament Division

Delco Defense Systems Operations
07.1994 - 12.1995

Human Resources File Clerk

Delco Defense Systems Operations
09.1990 - 07.1994

Bachelor of Science - Business Administration And Management

University of Phoenix

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Amy England