Amy Escalante
Austin,TX
Summary
Customer Success & Account Manager with 6+ years in vacation rental management, hospitality, and SaaS. Proven ability to strengthen owner and partner relationships, optimize booking channel performance, and drive revenue growth. Skilled in cross-selling and upselling programs that increase lifetime value, leveraging data insights to improve retention, and resolving escalations with care. Recognized for managing large portfolios and consistently delivering measurable results.
Overview
6
6
years of professional experience
Work History
Account Executive
Booking.com
06.2024 - Current
- Manage a portfolio of 370 hotel partners, driving growth and competitive performance.
- Promote paid visibility solutions including the Preferred Partner Program (higher commission structure) and Sponsored Listings (advertising placements), effectively cross-selling and upselling services to enhance partner success.
- Encourage adoption of promotional tools such as mobile promotions, member-only discounts, and targeted campaigns to boost bookings and increase revenue.
- Consistently achieve KPIs through proactive outreach and tailored performance recommendations.
- Recognized as 1 of 2 top Account Managers in the Americas for growth in bookable nights.
Key Account Manager
Vacasa
06.2020 - 06.2024
- Managed and nurtured 95 high-value accounts generating over $30M in annual revenue, improving owner retention and satisfaction utilizing Salesforce CRM.
- Conducted in-depth quarterly business reviews, aligning performance with long-term owner goals.
- Handled owner escalations and worked in partnership with operations to ensure seamless owner relationships.
Home Operations Supervisor
TurnKey Vacation Rentals
09.2019 - 06.2020
- Oversaw operations for 150+ smart-enabled vacation rental homes.
- Improved owner satisfaction by 15% and increased revenue by 12% by driving smarter operational decisions.
Education
Bachelor of Arts - Communications: Public Relations/Advertising
California State University, Dominguez Hills
Project Management Certificate -
Coursera
Skills
- Booking channels expertise
- Owner & client relationship management
- Vacation rental operations
- Cross-selling & upselling
- Revenue growth strategies
- Business reviews & retention
- Salesforce CRM & data reporting
- Bilingual (English/Spanish)
Timeline
Account Executive
Booking.com
06.2024 - Current
Key Account Manager
Vacasa
06.2020 - 06.2024
Home Operations Supervisor
TurnKey Vacation Rentals
09.2019 - 06.2020
Bachelor of Arts - Communications: Public Relations/Advertising
California State University, Dominguez Hills
Project Management Certificate -
Coursera
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