Amy Escalera
Opelika,AL
Summary
Dynamic Meat Department Team Leader at Kroger with a proven track record in enhancing product visibility and customer engagement. Skilled in performance evaluations and task delegation, I consistently exceeded sales targets while fostering a team-oriented environment. Expertise in cutting techniques and a commitment to workplace safety drive operational excellence and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Meat Department Team Leader
Kroger
Opelika, AL
05.2013 - Current
- Supervised daily operations of meat department, ensuring compliance with safety and quality standards.
- Implemented new merchandising strategies to enhance product visibility and customer engagement.
- Trained team members on proper handling techniques and equipment usage for optimal product freshness.
- Monitored sales performance, identifying trends to adjust product offerings accordingly.
- Developed staff schedules to optimize coverage during peak shopping hours while controlling labor costs.
- Increased overall productivity by setting clear expectations for performance standards among team members regularly evaluating progress toward goals.
- Assisted in the development of sales strategies to increase profitability while maintaining competitive pricing within the market.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly and professionally.
- Optimized workflow by allocating resources effectively and delegating tasks according to team members'' strengths and skillsets.
- Implemented creative merchandising strategies to showcase featured items attractively while maximizing available display space efficiently.
- Consistently exceeded company sales targets by cultivating an environment that prioritizes customer service excellence product knowledge.
- Established a team-oriented work environment through effective communication, collaboration, and training initiatives.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Trained new employees on handling, safety and stocking procedures.
Floor Manager
CiCis Pizza
Auburn, AL
01.2005 - 05.2013
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service standards and food safety protocols.
- Implemented inventory management procedures to reduce waste and enhance stock control.
- Coordinated with kitchen staff to streamline food preparation and minimize wait times.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored employee performance to maintain high service quality and productivity levels.
- Led team meetings to communicate goals, expectations, and ongoing performance improvements.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
Education
High School Diploma - Business
Beauregard
Opelika, ALSkills
Workplace safety
Sanitation protocols
Task delegation
Employee scheduling
Performance evaluations
Product merchandising
Cutting techniques
Communication
Timeline
Meat Department Team Leader
Kroger
05.2013 - Current
Floor Manager
CiCis Pizza
01.2005 - 05.2013
High School Diploma - Business
Beauregard