Amy Estrada
Lansing,MI
Summary
Proven achiever with a track record of surpassing sales goals at Premier Payment Solutions, leveraging excellent communication and active listening skills. Proficient in CRM software, adept at generating new leads and fostering client relationships. Known for punctuality and exceptional time management, consistently delivering results and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telemarketer Executive
Premier Payment Solutions
09.2011 - 02.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built relationships with customers using strong persuasion and active listening skills.
Front Desk Agent
Comfort Inn Hotel
09.2014 - 09.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
Associate Of Applied Business - Hospitality Administration And Management
Lansing Community College
Lansing, MI05.2025
Certificate In Foundations 1 And 2 - Hotel And Restaurant Management
Skills Trade
Ypsilanti, MI01.2023
Skills
- Excellent communication skills as well as the ability to engage in active listening
- Punctual and dependable
- Goal oriented, attention to detail, excellent time management skills
- Proficient in Microsoft office, multiple POS systems, spreadsheets,CMR software
Certification
Servsafe manager certification
Timeline
Front Desk Agent
Comfort Inn Hotel
09.2014 - 09.2015
Telemarketer Executive
Premier Payment Solutions
09.2011 - 02.2017
Associate Of Applied Business - Hospitality Administration And Management
Lansing Community College
Certificate In Foundations 1 And 2 - Hotel And Restaurant Management
Skills Trade