Summary
Overview
Work History
Skills
Timeline
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Amy Estrada

Knoxville,TN

Summary

Driven and dynamic hospitality professional with proven expertise in management, customer service and cash handling, honed at The Chop House and Seven Oaks Country Club. Excelled in managing teams, engaging guests, and streamlining operations to enhance dining experiences. Demonstrates a strong work ethic, high-energy and attention to detail, ensuring high standards of cleanliness and service excellence.

Overview

3
3
years of professional experience

Work History

FOH Manager

The Chop House
02.2023 - 07.2024

Manager

- managed FOH team and guest opportunities

- trained fellow team members moving up to management

-promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

- worked with liquor, beer and wine orders

- familiar with Toast POS system and handled nightly cashouts

- checked out both FOH and BOH staff at the end of the night and closed the restaurant

Bartender

- provided bar top service and made drinks, mocktails and crafted cocktails for bar top and restaurant guests

- kept up with cocktail demands through various restaurant volumes

- able to carry and switch out beer kegs

BOH

- managed expo and worked select positions during restaurant hours

Server/Team Leader

- trained newer hires and aided in maintaining the correct steps of service

- collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

- performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Seven Oaks Country Club
06.2021 - 12.2022

Fine Dining Server

- provided friendly, courteous service to create memorable moments for members and guests

- kept work areas clean and stocked to increase efficiency while attending to members and guests

- stayed informed on the current menu and aided members and guests in selecting items based on preferences

Banquet Server & Bartender

- presented, opened and served bottles of wine tableside for members and guests

- organized bar inventory and storage to keep stock within optimal levels and meet expected event demands

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Liquor, Beer and Wine Knowledge
  • Guest Engagement
  • Attention to detail
  • Cleanliness standards
  • Professional Appearance
  • Cash Handling

Timeline

FOH Manager

The Chop House
02.2023 - 07.2024

Server/Bartender

Seven Oaks Country Club
06.2021 - 12.2022
Amy Estrada