Amy Estudillo
Grayslake,Illinois
Summary
I am highly efficient in my workplace and establish well in fast-paced and challenging environments. I am hardworking and passionate with strong organizational skills eager to work. Ready to help team achieve company goals and more.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
01.2021 - 05.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Sales Associate
The Salvation Army
02.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sandwhich Artist
Subway
03.2020 - 01.2021
- Prepared and presented food in compliance with health and safety guidelines.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Restocked and rotated stock in display case to mitigate stock loss.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
No Degree - Biology Major
College of Lake County
Grayslake, IL05.2025
High School Diploma -
North Chicago Community High School
North Chicago, IL05.2021
Skills
- Inventory Rotation
- Clear Communication
- Food Running
- Workplace Efficiency
- Operate Cash Register
- Time Management
- Teamwork and Collaboration
- Willingness to Learn
- Cleaning
- Inventory Counts
- Bakery Operations
- Valid Driver's License
- Spanish Fluency
- Dependable and Cooperative
- Serve Customers
- Store Opening and Closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
The Salvation Army
02.2021 - 12.2021
Crew Member
Dunkin Donuts & Baskin Robbins
01.2021 - 05.2023
Sandwhich Artist
Subway
03.2020 - 01.2021
No Degree - Biology Major
College of Lake County
High School Diploma -
North Chicago Community High School