Amy Etheridge

• Successfully managed and supervised a diverse group consisting of 8 CSMs, a data analyst, 4 support agents, and a community manager. Implemented effective strategies to improve customer self-service initiatives leading to an outstanding NPS growth of 800%.
• Implemented strategic planning and ROI-focused initiatives resulting in a record-breaking 112% NRR.
• Enhanced value realization and customer experiences to increase customer retention from 82% to 102% within a two-year period.

• Succesfully managed multiple clients in different sectors, focusing on accounts with potential for expansion
• Led efforts to increase adoption and utilization levels
• Drove customer growth along the maturity model, maximizing feature adoption for previously overlooked functionalities.
• Exceeded targets by attaining a 107% NRR.

• Achieved 100% consensus on new contracts through effective cold calling and persuasive board presentations.
• Achieved exceptional results in securing key school districts resulting in a remarkable 200% increase in revenue within a six-month period.
• Received a contract from the president of the national industry association, resulting in sustained revenue for Peachjar.

• Achieved significant growth in new client acquisition and revenue by leading the sales team.
• Secured long-term commitments from prominent clients through skilled negotiation of high-value contracts.

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• Drove 146% of revenue quota by negotiating vendor pricing, generating $500,000 in additional revenue
• Streamlined workflow by prioritizing technical support cases

• Successfully marketed and implemented online language learning solutions to corporate clients, including Chief Learning Officers and Fluor Corporation.

• Managed a team of 7-8 Account Executives, generating annual sales of $8 Million. Devised strategic call plans and territory-based business strategies.
• Empowered sales team to consistently achieve ambitious targets, including cold calling daily, conducting new business meetings weekly, and fostering client engagements. Also resolved client concerns related to software implementation resulting in significant cost savings.

• Pioneered direct sales for the Chicagoland territory, conducting thorough needs analysis and proposing appropriate solutions resulting in increased business revenue.
• Generated over $7.5M in revenue, achieving the highest sales ranking.
• Managed and grew six-figure financial account, earning national recognition from Executives and Senior Management.