Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Evans

Mansfield,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Owner/Operator

Board & Brush Creative Studio
04.2016 - Current
  • Managed day-to-day business operations of 30 or more employees.
  • Performed full-cycle accounting, including accounts payable, accounts receivable, and general ledger reconciliation.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.

Administrative Assistant

Steve Perryman State Farm Insurance
10.2013 - 10.2018
  • Promoted a positive work environment through effective communication skills.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules.
  • Facilitated collaboration within a team of 5 by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Delivered excellent customer service to over 50 calls per day through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Addressed IT issues, downed equipment and any support needed.

Associate Sales Manager

Pickard Insurance
08.2008 - 10.2013
  • Exceeded quarterly sales targets consistently through strategic planning and diligent prospecting.
  • Negotiated contracts with approximately 20 clients per day, securing long-term partnerships and recurring revenue streams.
  • Increased customer satisfaction with personalized service and prompt problem resolution.

Office Manager

John Key State Farm Insurance
04.1994 - 08.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service to over 50 clients per day when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Education

Associate of Arts - Photography

Tarrant County College
Arlington, TX
05-2012

High School Diploma -

Hopkins High School
Hopkins, MN
05-1988

Skills

  • Customer engagement
  • Administrative support
  • Proficient in problem resolution
  • Dedicated, reliable team player
  • Attention to detail

Certification

  • Licensed Life & Health Insurance Agent 1996 - present

Timeline

Owner/Operator

Board & Brush Creative Studio
04.2016 - Current

Administrative Assistant

Steve Perryman State Farm Insurance
10.2013 - 10.2018

Associate Sales Manager

Pickard Insurance
08.2008 - 10.2013

Office Manager

John Key State Farm Insurance
04.1994 - 08.2008

Associate of Arts - Photography

Tarrant County College

High School Diploma -

Hopkins High School

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