Amy Facciolo
Rome
Summary
Versatile professional with a robust background at Metlife and Mazzaferros Meats and Delhi, excelling in customer service and team leadership. Demonstrated expertise in claims analysis and fostering teamwork, achieving top-tier compliance and enhancing customer satisfaction. Skilled in data interpretation and staff development, consistently surpassing health and industry standards.
Overview
15
15
years of professional experience
Work History
Statement of Heath Department
Metlife
09.2024 - 12.2024
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed insurance applications for life, disability, short-term and long term disability.
- Daily Web-X meetings to discuss policys
- Use of programs like S.I.R, Startrak, Privacy Portal and Miscrosoft Edge.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Kitchen Manager/ Executive Chef
Mazzaferros Meats and Delhi
03.2010 - 06.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-1997
Skills
- Data interpretation
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Claims investigation
- Claims analysis
- Teamwork and collaboration
- Attention to detail
- Active listening
Timeline
Statement of Heath Department
Metlife
09.2024 - 12.2024
Kitchen Manager/ Executive Chef
Mazzaferros Meats and Delhi
03.2010 - 06.2024
High School Diploma -
Rome Free Academy
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